Pharmacy Logistics & Customer Experience Associate

At Mednow, getting the right medication to the right patient at the right time comes down to logistics done well. We're a fast-growing mail-order pharmacy, and this role sits at the point where our operation meets the patient's door — coordinating every shipment out and being a friendly, reliable voice on the other end of the phone. We're looking for someone organized and dependable who's as comfortable packing and dispatching a day's deliveries as they are calling a patient to follow up. It's a hands-on role with a real customer-service heart, in a modern, tech-driven pharmacy where your work is visible and valued. What You Bring

Must-haves

• Organized and reliable — you keep track of moving parts and things go out on time.

• Strong communicator — clear, warm, and confident on the phone; patients feel looked after.

• Comfortable with the hands-on side — on your feet during your shift, handling packages and shipping supplies (items are generally small and light).

• Detail-oriented — accuracy matters when it's someone's medication and their personal information.

• Eligible to work in Canada and able to pass a background check (this role handles medications and patient information).

Nice-to-haves

• Experience in pharmacy, healthcare, logistics, or e-commerce fulfillment.

• Familiarity with couriers, delivery platforms, or shipping/order tools (UberDirect, Shopify, Kroll).

• A second language is always an asset with our patient base.