Pitboss
TLDR
Monitor table operations and dealer performance across rotating shifts to uphold game rules, ensure regulatory compliance, and meet operational goals.
Description
Imagine Live is looking for a Pitboss to join our team. The selected candidate will be responsible for monitoring table operations and dealer performance to meet operational goals.
The job is shift based.
Shifts
- 1st day: 08:00-16:00
- 2nd day: 16:00-00:00
- 3rd day: 00:00-08:00
After these 3 working days, employees have 2 days off and return to work with the same shifts.
Responsibilities
- Effectively monitor tables operations and activities during the shift
- Make sure game rules and procedures are in line with the operational standards
- Monitor dealers/shufflers' conduct and performance
- Monitor player behavior and report any violations
- Monitor chats and respond to customers complaints regarding problem gambling, unfair play or cheating
- Handle reports and communication with various departments and partners
Qualifications
- Bachelor’s degree or higher education would be a plus
- Knowledge of Armenian and English languages
- Adaptability, flexibility
- Decision-making skills
- Strong problem solving and organizational skills
- Prior experience would be a plus
Digitain builds innovative, customer-centric solutions tailored for the iGaming industry, focusing on live gaming and streaming experiences. With a commitment to excellence, we empower partners around the globe with competitive products and scalable platforms, marking our place as leaders in the rapidly evolving gaming sector.