Presales and Implementation Engineer
TLDR
Bilingual Presales & Implementations Engineer delivering ITSM/ITAM demos and deployments, aligning client processes with InvGate software while guiding sales and collaborating with R&D.
InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology.
To support our continuous growth we are looking for a bilingual Presales & Implementations Engineer to join our team. This key customer-facing position is responsible for understanding our client's business processes and mapping these processes to our software solutions. You will advise potential clients on technical aspects during the sales process, as well as implement our products to ensure that customers get the most value from our offerings.
Responsibilities:
- Delivering technical solutions to prospects or clients for ITSM & ITAM applications, including demos and proofs of concept, as well as production implementations.
- Validating the solutions offered to prospects, from both a technical and project planning point of view.
- Supporting Sales Representatives during the entire sales process, from request for information (RFI) and request for proposal (RFP), to contract negotiation and closing.
- Generating documents to make configuration easier including tips around implementation best practices.
- Interfacing between customers and our R&D teams to solve complex technical or product/implementation issues.
Qualifications:
Do not hesitate in applying if you...
- Think analytically
- Hold or are working towards a degree in Engineering or Computer Science
- Have strong communication and negotiation skills
- Enjoy working with clients, have good energy, and are empathetic
- Have previous experience in software implementations and/or Presales, particularly ITSM, ITAM or ITIL
- Are bilingual in English and Spanish
Having previous experience using InvGate products is a big plus!
Our benefits include career development opportunities, English lessons, external technical training, extended PTO and paternity leave, premium private health insurance, remote work reimbursement, and a fixed bonus for gastronomy-related purchases.
Benefits
Health Insurance
premium private health insurance
Home Office Stipend
remote work reimbursement
Learning Budget
external technical training
Fixed bonus for gastronomy-related purchases
Paid Parental Leave
paternity leave
Paid Time Off
extended PTO
InvGate is a rapidly growing SaaS company that builds products for IT management and service automation, catering to clients across more than 60 countries. Our solutions serve a diverse range of industries including banking, e-commerce, education, and technology, making us a versatile partner in optimizing IT operations.