PT Otto Menara Globalindo
Product Activation Support
TLDR
Deliver feature training, guide enterprise customer go-lives, provide technical support, and identify process or product improvements.
- Deliver training on custom-developed features and manage the transition of customers' operational workflows onto the McEasy platform.
- Track the success matrix for each Enterprise Customer go-live and run Hypercare Implementation immediately after go-live.
- Provide ongoing technical service and maintenance support to enterprise customers after go-live.
- Analyze go-live and customer-flow implementations to identify "Room for Improvement" in process or product.
- Compare the customer's current (legacy) workflow against the new McEasy flow to validate fit and flag gaps.
- Source and validate implementation data, typically pulling first from internal cross-divisional teams before going external.
- Present system/product walkthroughs directly to customer stakeholders.
- Effectively operate as a hybrid Project Manager & Business Analyst for each customer engagement, supported by the wider CPM team.
PT Otto Menara Globalindo builds McEasy, a leading transportation management system in Indonesia designed to simplify logistics operations through innovative IoT integration. Our solution is trusted by hundreds of companies to enhance their operational efficiencies and streamline their supply chains.
Customer Service