Product Analytics & Experimentation Manager

Kickstarter is seeking an experienced Product Analytics & Experimentation Manager to join our Insights team.

About the Team

Kickstarter is a complex and diverse ecosystem with an incredibly rich data set. The Insights team is tasked with harnessing this data, providing the organization with the analytical tools and actionable insights in order to drive meaningful impact across Kickstarter’s most strategic objectives. We’re passionate about finding new ways to use data and research to bring more creative projects to life.

This role is for a high-performing, senior level independent contributor who enjoys performing advanced analyses and running experiments, but also has strong leadership skills and can design and run a robust product analytics and experimentation program, later managing others as our team continues to grow. This position reports to Kickstarter’s Director of Strategy & Analytics.

In This Role, You Will:

• Design, implement, maintain, and grow our product analytics and experimentation programs, including tools, processes, best practices, and data breadth and quality.
• Work with product leadership and our executive team to inform our product roadmap.
• Guide product teams in identifying and prioritizing strategic opportunities through product analytics and user data.
• Explore data to identify trends and opportunities, providing actionable insights to product teams
• Create dashboards to track the success of features and fixes and to identify opportunity areas.
• Create and monitor alerts to let us know when conversion rate or use of a feature has taken a sudden nosedive (or skyrocketed) so we can figure out what’s happening for users.
• Collaborate with Product and Research to build and maintain a database of feature requests, including RICE scores, user feedback, and other supporting data.
• Deepen our use of analytics tools, leveraging more advanced features and empowering teams to explore product analytics on their own.
• Be the company expert on experimentation, evangelizing for it and coaching others.
• Work with product teams to scale up our experimentation capacity — create hypotheses, design experiments, set success metrics, manage an experimentation roadmap, and interpret and report on experiment results.

About You

• You have 3-7 years of experience in product analytics and experimentation, including collaborating with product teams. Experience running a product analytics or experimentation program is preferred but not required.
• You have experience with product analytics tools such as Amplitude, Mixpanel, or Heap; experimentation tools such as Optimizely, Amplitude Experiments, or Google Optimize; business intelligence tools such as Looker or Tableau; and web analytics tools such as Google Analytics or Adobe Analytics.
• You have at least intermediate SQL proficiency and can conduct advanced analyses in spreadsheets using formulas and pivot tables. Knowledge of Python, R, or other statistical languages is preferred.
• You have — or are excited to develop — a strong perspective on experimentation, including when to run tests simultaneously or sequentially, when to choose a multivariate test vs. an A/B test, what makes a solid hypothesis and what makes a fuzzy one, when to segment users to surface insights you’d otherwise miss, and how to prioritize strategic opportunities on an experimentation roadmap.
• You have — or are excited to develop — solid experimentation skills, including deep understanding of the relevant statistical concepts. You have a commitment to scientific rigor and data integrity, while also being flexible, creative, and solutions-oriented when working with stakeholders.
• You have the project management skills to lead on multiple complex analytical projects for teams across the organization.
• You get excited talking about conversion funnels and cohort analyses, but what you really care about is leveraging product analytics and experimentation to make a product the best it can be for its users.
• You’re comfortable working remotely, using tools like Zoom, Slack, Google Docs, Confluence, Jira, and Miro to collaborate with colleagues all over the world both synchronously and asynchronously.
• You're passionate about creative work and bringing creative projects to life.
• Experience working with a multi-sided marketplace is a plus.

What You'll Enjoy:

- Fridays off! Kickstarter is currently experimenting with a 4-day/32-hour workweek pilot so that we can all enjoy long weekends

- A fully remote workforce with plenty of opportunities to get to know your colleagues 

- 100% employer-paid health plan offerings

- 16 paid vacation days, 10 sick days, and a company-wide winter break between Christmas and New Years

- 25 volunteer hours each year to give back to your community

- 16 weeks of parental leave plus fertility/family planning resources

- Incredibly talented and inspiring colleagues who know how to blend their creative endeavors into their work

You can read more about our benefits and working at Kickstarter at our Jobs page.

Our Fully Virtual Team

We’re currently able to support employees based in the following US locations: CA, CT, FL, GA, MA, MD, NC, NJ, NY, OR, VA, and WA. We're also able to support employees in the United Kingdom and Canada (Ontario & British Columbia). If you live in—or are willing to move to—any of these locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description. 

Kickstarter is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

Kickstarter is a Public Benefit Corporation, and our mission is to help bring creative projects to life. We measure our success as a company by how well we achieve that mission, not by the size of our profits. In our charter, we spell out our mission, our values, and the commitments we have made to pursue them.