Product Designer

Who We Are
At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect millions of customers each year to the money they need, when they need it.

At MFSG, we work together across teams and functions to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you’re solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

• Compensation Philosophy – Competitive pay aligned with experience and market standards
• Discretionary Annual Bonus – Rewarding both individual and company performance
• Comprehensive Benefits – Health and dental coverage with premiums fully paid, plus access to an Employee Assistance Program
• Retirement Plans – Helping you plan and save for the future
• Hybrid Work Environment – Flexibility to balance remote and in-office collaboration; enjoy our corporate HQ spaces designed for teamwork and creativity
• Perks and Rewards – Tuition reimbursement, professional development support, discounts through Perkopolis, and recognition programs that celebrate your impact

The Job: Product Designer

As a Product Designer, you will design and optimize user journeys that improve conversion and accessibility across Money Mart’s web and mobile acquisition experiences.

How You’ll Make an Impact:

• Lead user research initiatives, inform research briefs, and apply sophisticated analytical techniques to uncover unmet user needs and validate complex product concepts
• Design and deliver complex product/feature or portfolio of products from 0-to-1, creating innovative solutions for ambiguous problem spaces
• Collaborate across multiple teams and stakeholders up to Director level, building consensus and influencing work outside immediate control
• Identify and scale new design patterns, contribute to design system frameworks, and establish best-practice guidelines
• Set design vision and strategy for product portfolio, contributing to overall track strategy and driving key design initiatives
• Mentor junior designers, facilitate training, and actively contribute to design community through recruiting, craft sessions, and working groups

What You Bring:

• Proficient in Figma, Miro, and Microsoft 365.
• Advanced proficiency with design system tools (ZeroHeight, Storybook) and contributing to their development
• Deep understanding of accessibility standards (WCAG 2.1, AODA) and implementation
• Expert in advanced prototyping methods and user testing tools
• Proficient with analytics platforms (Google Analytics or equivalent) for sophisticated analysis
• Experience with experimentation frameworks and non-inferiority techniques
• Ability to create original visual design assets (illustration, photography, composition)

Education + Experience

• Master's degree in UX, Service Design, Interaction Design, or related discipline
• Advanced UX certification (e.g., NN/g UX Master Certified), accessibility expertise (e.g., WCAG, IAAP CPACC), Service Design certification
• 4–6 years designing complex digital products and leading design initiatives
• Proven experience taking products from 0-to-1 in ambiguous problem spaces
• Experience leading design strategy for product portfolios
• Track record of significant business impact through design
• Experience working across multiple teams and managing senior stakeholder relationships

Ready to apply your Product Design expertise to make a real impact? Join us and help shape the future of MFSG. Apply today and let’s build the future of MFSG, together.

Committed to Equal Opportunity:

MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs. 

Please note: The salary range for this position is between CAD $ 100,000 - $120, 000

About MFSG – Our Commitment to Responsible Innovation

At MFSG, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.

This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.

We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.

Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.