Product Management - Senior Product Manager - UPI Product

About Paytm:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology

About Team

Paytm's Unified Payments Interface (UPI) offering that enables users to make instant bank-to-bank payments directly from their linked bank accounts.

About the Role

We are looking for an AI Product Manager to lead the development of Agentic AI solutions for Paytm's UPI ecosystem. The role focuses on building intelligent, autonomous AI agents that enhance payment experiences, automate customer support, detect fraud, provide personalized financial insights, and optimize payment success rates.

Key Responsibilities

-Define product strategy and roadmap for AI-powered UPI experiences.

-Build autonomous AI agents for payments, dispute resolution, customer assistance, and transaction recommendations.

-Collaborate with Engineering, Data Science, Design, and Risk teams to deliver AI-first products.

-Leverage LLMs, AI agents, and workflow automation to improve user engagement and operational efficiency.

-Drive experimentation using analytics, customer insights, and A/B testing.

-Ensure compliance with NPCI guidelines, privacy, and responsible AI practices.

Superpowers/ Skills that will help you succeed in this role: ·        

-3–8 years of Product Management experience in FinTech, Payments, or AI products.

-Understanding of UPI, digital payments, and banking ecosystems.

-Experience with Generative AI, LLMs, Agentic AI frameworks, and AI product development.

-Strong analytical skills with SQL and product analytics tools.

-Excellent stakeholder management and execution capabilities.

Why join us: A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals. Respect, that is earned, not demanded from your peers and manager

Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!