📚 Product Manager - ML/NLP

About the Role:

We are looking for a Product Manager to own the Infinitus AI/ML platform and tooling. As a product manager, you will expand on our existing offering by leveraging our data sets to create increasingly potent AI/ML solutions to address customer needs. The Product Manager will report to our Product Lead and will be responsible for the roadmap of the Infinitus Platform as well as making sure we hit our customer commitments. This will include a combination of individual contributor work, project management, and proactively identifying opportunities for improvement. At Infinitus, we encourage all team members to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful and dynamic team culture.

At Infinitus, you will:

• Contribute to the product strategy in a team that includes our CEO, CTO, Head of Product and Head of Operations (we’re all product people).
• Partner with engineering, product, operations, and Go-to-Market other teams to turn problem statements into solutions.
• Connect with internal and external users of our platform to understand their challenges.
• Design and deliver compelling solutions which balance short-term feasibility and long-term success.
• Manage stakeholder expectations.

We are looking for someone who:

• Has 8+ years of Product Management experience
• Has prior experience in using machine learning to solve real world problems.
• Is equally adept at building internal tools like data labeling systems and external customer facing systems.
• Has a deep understanding of analytics and enjoys making data driven decisions.
• Has a demonstrated ability to lead cross-functional teams through the product development lifecycle.
• Has a curiosity-first mindset.
• Has excellent communication and presentation skills.
• Thrives in a “startup” environment: Enjoys wearing several hats, taking on ambiguous challenges, and operating autonomously.

Nice to have:

• Working with partners and integrations.
• Understanding of APIs and Schemas.
• Prior experience in NLP / Conversational AI
• Prior experience in AI assisted Contact Centers.

What we can offer you

• Competitive salary and pre-IPO stock options
• 100% company-paid medical, dental and vision insurance (for employee)
• Mental & Behavioral Health Benefits
• Flexible paid time off
• Leave programs for life events
• 401(k)
• Team Building Events & Happy Hours
• A great company culture with a strong emphasis on diversity, equity and inclusion

Infinitus Systems, Inc. is an early stage startup building a voice automation platform to enable businesses to communicate with each other efficiently. Infinitus has raised $51.4M to date and is backed by Kleiner Perkins, Coatue Management and Google Ventures. Healthcare is one of the biggest contributors to the US GDP and we are on a mission to reduce the complexity and spend on healthcare backoffices. At Infinitus, you will have a unique perspective on the development of cutting edge technology while working with major players across the healthcare industry in the US.

Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.

At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.