Product Manager, Platform and Decisioning Systems

TrustVision is entering an exciting new chapter, evolving from a suite of standalone identity, fraud, and credit products into a powerful, next-generation decisioning platform for the global banking and fintech sectors. By unifying eKYC, Face Authentication, Behavioral Biometrics, and Vision Credit Scoring into a single, cohesive ecosystem, we are redefining how financial institutions operate—empowering them to scale safely, intelligently, and at the speed of trust.

How You'll Make an Impact

As a Product Manager / Senior Product Manager — Product Architect, you will be the mastermind shaping TrustVision’s core platform experience. You will take on the thrilling challenge of transforming complex financial risk workflows into elegant, scalable B2B SaaS solutions. By designing robust APIs, smart workflow orchestrations, and pioneering agentic AI solutions, you will bridge deep technical architecture with intuitive user experiences for developers, fraud analysts, and business leaders alike.

Your success will directly accelerate our clients' growth. You will drive impact by drastically reducing integration times, eliminating bespoke engineering overhead, and elevating the day-to-day experience for everyone interacting with our platform. Through practical AI automation and robust platform guardrails, you will empower the world’s leading banks and fintechs to scale effortlessly, making TrustVision the gold standard for financial decisioning.

What You Will Do

• Platform Roadmap Ownership: Own the roadmap and execution for TrustVision Platform & Decisioning Systems across eKYC, Face Authentication, Behavioral Biometrics, and Vision Credit Scoring.
• Product Architecture: Define how TrustVision modules, APIs, workflows, rules, users, cases, dashboards, and decision outputs work together as one coherent platform.
• Client and Workflow Discovery: Work with banks, fintechs, sales, solution, implementation, engineering, data science, and customer-facing teams to understand real client workflows, pain points, and product opportunities.
• API, Configuration, and Decisioning: Translate identity verification, authentication, fraud risk, transaction monitoring, and credit decisioning workflows into API behavior, configuration logic, rules, thresholds, reason codes, dashboards, and success metrics.
• Case Management and Operations: Design product capabilities for review queues, case statuses, investigation workflows, reviewer actions, escalation, notes, audit trails, and operational monitoring.
• AI Workflow Automation: Identify repetitive workflows across product, implementation, solution, sales, customer success, risk operations, and client onboarding, then design AI-assisted automations to improve speed, quality, consistency, and scalability.
• Product Delivery: Own PRDs, workflow diagrams, acceptance criteria, prototypes, release plans, rollout plans, post-launch analysis, and continuous improvement with cross-functional teams.
• Platform Standardization: Reduce bespoke implementation, shorten time-to-launch, improve operational efficiency, and increase adoption across TrustVision products.

What We're Looking For

Must Have

• Product and Platform Track Record: 5–8+ years of product management experience, including at least 3 years building B2B SaaS platforms, customer-facing enterprise portals, developer platforms, API products, workflow/rules tools, case management systems, or enterprise dashboards.
• Fintech and Risk Domain Exposure: At least 2 years of exposure to fraud risk, transaction monitoring, payment risk, identity risk, KYC/eKYC, AML, authentication, credit risk, or adjacent banking/fintech risk domains.
• Technical and Product Architecture Fluency: Technical background through a degree or equivalent practical experience in Computer Science, Engineering, Information Systems, Data, Mathematics, Statistics, or a related technical field; strong ability to define platform behavior across APIs, SDKs, webhooks, logs, environments, permissions, audit trails, integrations, data flows, rules, cases, dashboards, and decision outputs.
• AI Workflow and Prototyping Capability: Practical experience using AI tools to automate real workflows and prototype AI-assisted or agentic solutions. Production engineering is not required, but hands-on prototyping, human-in-the-loop design, verification, privacy, and quality judgment are expected.
• Data-Driven Ownership and Stakeholder Management: Ability to define success metrics, use data to improve product outcomes, and align Product, Engineering, Data Science, Sales, Solution, Customer Success, Compliance, and leadership stakeholders.

Preferred

• Deep Domain Expertise: Experience with eKYC, identity verification, face authentication, liveness detection, behavioral biometrics, fraud management, transaction monitoring, payment authentication, credit scoring, or risk decisioning.
• Advanced Platform Experience: Experience building developer portals, workflow builders, rules engines, case management tools, risk dashboards, API marketplaces, or decisioning platforms.
• AI Builder Experience: Experience building AI-powered internal tools, copilots, agents, RAG/search assistants, AI-assisted analytics, document automation, or workflow automations for product, implementation, operations, risk, compliance, developer, or customer-facing workflows..

What We Offer

Join our vibrant team and enjoy:

• Opportunity to work and learn from one of the best and brightest technology teams in Vietnam
• Be part of a winning team with exponential growth regionally, experience recruiting world-class talents
• Competitive compensation package, including 13th-month salary and performance bonuses
• Comprehensive health care coverage for you and your dependents
• Generous leave policies, including annual leave, sick leave, and flexible work hours
• Convenient central district 1 office location, next to a future metro station
• On-site lunch with multiple options, including vegetarian
• Grab for work allowance and fully equipped workstations
• Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
• Unlimited free coffee, tea, snacks, and fruit to keep you energized
• An opportunity to make a social impact by helping to democratize credit access in emerging markets

At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what's right, what's best, and what's innovative. If you're smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We offer the runway to truly make an impact.

Learn more about us: https://trustingsocial.com | https://www.youtube.com/watch?v=inAEDGvOcL8&t=29s