Product Manager

About This Role

Our team is looking for a system design thinker with a solid technical background. You will collaborate with a team of mobile, web, and backend engineers to provide our members with a consistent, delightful, and performant app experience by building and growing shared infrastructure, tooling, and services. This team is critical to enabling scale at the most important inflection point we have seen for our member apps.

This critical role will support the mission of the business in the Japan Digital area, which is to give our members superpowers to connect with the people and things that will make them happy, successful, and lifetime WeWorkers. We are able to do this primarily through the WeWork Japan App (Android, iOS, web) and its core services.

The WeWork Product Managers collaborate with our dedicated engineering teams, designer, and partners to build and ship scalable solutions. We seek upbeat, passionate, visionary people who have worked in agile startup environments and push the boundaries of what’s possible. We are looking for product managers who are equally adept at data thinking and design thinking, considering both analytics and research to synthesize a clear vision for the future.

Mission Outline

The Engage mission is responsible for delivering technology that creates intelligent environments and connected, consciously-engineered communities for every space in the world. Our team is interested in increasing lifetime value, satisfaction productivity, and building engaging community models in smart environments.

Responsibilities

• Play a role to help define, manage, and evolve product strategy, roadmap, and vision

• Identify and prioritize key issues or needs in the existing member experience, while bringing to bear savvy technical knowledge and product instincts to deliver world-class solutions

• Own product performance by setting proper success metrics and tracking them in a way to maintain accountability but also inform the future product roadmap

• Communicate with partners to keep abreast of their needs and experience concerns

• Monitor industry trends to find opportunities and modify strategies

• Work directly with engineering and design to ensure our products exceed standards of quality and reflect WeWork’s brand

• Operate a cross-functional unit in an agile setting, with well-defined sprints, clear product backlogs, and forward-looking plans that align to your mission and success metrics

Requirements

• 3+ years product management experience, several of which should include full ownership of a product roadmap and vision

• Strong technical skills to oversee the platforms that support our member apps, including deep understanding of software design, data structures, and APIs

• System design thinking to ensure we scale our platforms effectively

• You lead with data and research, not assumptions

• Proven ability to innovate and deliver creative, yet simple solutions to routine problems

• Excellent verbal/written communication and presentation abilities

• You have shipped a variety of products requiring significant cross-functional teamwork and can speak to the process of designing and building them with great detail

• You have high emotional intelligence to relate your products to customer needs

• You are very organized -- you write detailed user stories, maintain your backlog, and set clear goals that are shared throughout the organization

• Experience working or strong interest in working at the intersection of technology and physical environments a huge plus

• Experience working with JIRA a plus

• Experience in SalesForce and other CRM/financial systems is a plus