What you’ll do at Omnisend:
Understand our product and customers. Build deep knowledge of our product and key customer segments across the lifecycle. Use this understanding to spot friction points, opportunities, and communication needs.
Turn insights into triggers and strategies. Analyze product usage, customer feedback, and support insights to identify recurring problems and unmet needs. Define communication triggers, segments, and scenarios and translate them into clear briefs for stakeholders.
Shape positioning and messaging. Define and refine positioning for product features and initiatives, clearly articulating value propositions and USPs. Provide concise status updates on product communication initiatives to internal stakeholders.
Bring market and competitive insights. Conduct customer and market analyses to understand the competitive landscape. Identify what differentiates our product and turn those insights into messaging, proof points, and recommendations for roadmap and communication decisions.
Enable internal teams & communications. Equip Product Comms, CX, Sales, and other teams with clear, up-to-date information about product changes and roadmap direction. Support changelog and roadmap communications and ensure they are consistent with our positioning and lifecycle strategy.
Create and maintain product storytelling assets. Initiate and improve marketing assets (e.g., documentation, videos, guides, playbooks) that showcase the benefits of our product and features, ensuring they stay accurate and aligned with current messaging.
Measure, learn, and improve. Report on performance and impact of product and customer initiatives. Use data and qualitative insights to continuously improve tactics, triggers, campaigns.
We expect that you’ll bring:
A proven track record of successfully managing marketing projects and campaigns.
Experience in working cross-functionally and managing stakeholders from multiple teams.
Experience in driving customer insights from customer research and data analysis.
Experience using data and analytics to measure the impact of your work.
Results-driven approach and an owner's mindset.
The ability to multitask and to be organised and detailed-oriented.
Fluent in English.
Experience in product marketing or ecommerce fields would be an advantage.
What we offer in return:
Gross salary starting point from 3000 EUR/month based on experience.
Quarterly salary reviews.
An unlimited learning budget for self-improvement complying with the best interest of Omnisend.
Working methods and best practices inspired by the best tech companies in Silicon Valley.
Over 80% senior colleagues in Product - and over half company-wide - to accelerate your growth.
Flexible working hours and remote work possibilities.
Private health insurance.
Unlimited access to psychotherapy.
Workstation budget.
Personalized work anniversary gifts (house cleaning, spa treatments, international flights etc.)
Annual company trip abroad, company gatherings twice a year, team-led teambuildings.
Additional days off for KASP and Rifleman’s Union members.
Inclusive family-related time-off policy.
Omnisend is an email and SMS marketing platform built for ecommerce brands. With one-click integration to major ecommerce platforms, intuitive automation, and powerful email templates, we make sophisticated marketing effortless — no learning curve required.
Award-winning 24/7/365 customer support? Check. A platform trusted by growing brands and seasoned pros alike? Absolutely. The idea that “great marketing needs to be expensive”? Our 150,000+ customers prove that wrong every day.
