Product Operative Support

Your role

What you'll be doing

What We Need

Corpay is currently looking to hire a Product Operative within our 1link division. This position falls under our Vehicles Payments line of business and is located in Meriden. In this role, you will support the day-to-day operation of the 1link Poland platform, providing technical support, managing software issues, assisting customers, and contributing to product improvements. You will report directly to the Technical Support Manager and regularly collaborate with Product, Technology, Operations, and Support teams.

How We Work

Corpay will set you up for success by providing:

• Assigned workspace in Meriden office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Providing 1st and 2nd line support for customer queries and resolving issues
• Escalating and managing software incidents with product and development teams
• Advising customers on product best practices and effective platform usage
• Supporting customer onboarding, configuration, and ongoing platform use
• Receiving and responding to inbound help desk queries from customers
• Guiding users through product journeys and resolving usage difficulties
• Logging, prioritising, and tracking issues accurately in relevant systems
• Replicating, troubleshooting, and escalating unresolved technical issues
• Liaising with development teams during issue resolution
• Providing timely updates and proactively communicating known issues
• Supporting software releases by participating in testing activities
• Testing new functionality and updates to existing platform features
• Delivering training sessions to new and existing customers (remote and occasionally onsite)
• Supporting internal teams with technical and platform-related queries
• Performing technical administration tasks, including platform configuration
• Managing and maintaining accurate platform data in line with procedures
• Supporting account setup and onboarding processes across the platform
• Following agreed procedures and maintaining high-quality documentation
• Collaborating with cross-functional teams across Product, Operations, and Support
• Carrying out additional tasks as required

Qualifications & Skills

• 2–3 years of relevant experience
• Experience in software/platform support
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer support skills
• Ability to manage multiple tasks and prioritise effectively
• Testing experience is a plus
   

Benefits & Perks

• 25 days per annum + 8 bank holidays
• Option to buy or sell up to 5 days annually during the benefits enrollment window
• Employee contribution of 3% matched with 5% from Corpay
• Provided by Vitality with no excess (Corpay covers £250 excess)
• Access to flexible discounts, supermarket savings, and more
• Complimentary access to thousands of online courses
• Volunteering days and engagement in fun company-wide contests and initiatives

#LI-LM1

 #INDPRO-INT

About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.