Product Specialist
TLDR
Help customers thrive using Thunder's technology while collaborating across sales, engineering, operations, and finance to ensure their needs are met.
A Thunder Product Specialist is outgoing, professional, intelligent, and helps our customers thrive using Thunder's technology. This position provides exposure across different areas of the company, from sales to engineering to operations to finance. You will be on the front lines with customers and directly responsible for making sure their needs are met.
RESPONSIBILITIES
- Ensure all customers are happy and successful using Thunder's products
- Build great relationships with Thunder's media company and ad agency partners
- Respond to inbound requests from customers in a timely and cheerful manner
- Resolve issues with customers over email, telephone, and live chat
- Act as a liaison with to different departments conveying product feedback and reporting technical bugs
REQUIREMENTS
- College degree or equivalent experience
- Strong interpersonal and communication skills
- A friendly and engaging personality
- Excellent computer and Internet knowledge
- High energy level
- Resourceful, well organized, highly dependable, efficient and detail oriented
- Knowledge of online advertising industry is a strong plus
- Previous customer support or customer service experience is a plus
Thunder builds a Creative Management Platform that transforms the creation, distribution, and optimization of digital ads. Specifically designed for marketers, our technology automates processes that were previously thought only possible by humans, enabling the rapid design of personalized ads across various devices in under a minute.