Product Support Engineer
TLDR
Provide product support for high-end SaaS apps, acting as an internal-external ambassador to quickly resolve issues and educate clients.
Job Summary -
Associate Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian!
Responsibilities -
- Responsible for providing product support to users of the Highradius applications.
- Own customer reported issues and drive them to resolution meeting the SLAs
- Provide a delightful customer experience by partnering with internal and external stake holders
- Supports and contributes to the growth of best practices for delivery of HighRadius Support services
- Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues.
- Have the will to learn and understand our products and their features to support and educate clients
- Follow the Quality and Process compliance to do the right thing for customers and the organization
- Dynamically prioritize tickets and multi-task when needed
- To be a team player who can work in rotational shifts.
- To empathize with client situations and provide quick resolutions or workarounds.
- Have a collaborative approach to clearly communicate issues and resolutions with the internal teams and customers.
Requirements -
- 2 to 5 years of experience in Application Support preferably a SaaS application
- Familiarity with tools & practices of the trade such as case management, knowledge base, defect & escalation management.
- A technology-centric background
- Strong logical, analytical and problem solving skills
- Excellent communication skills
- Can work in a fast paced, ever changing, start-up environment
- Proficiency in running SQL queries is a plus
- Scripting knowledge is a plus
HighRadius builds an advanced AI platform tailored for the Office of the CFO, automating critical finance processes such as Order-to-Cash, Accounts Payable, and Treasury operations. Designed for large enterprises, it integrates over 180 agents to streamline workflows and improve operational KPIs. With a strong presence in over 90 countries and a clientele that includes industry leaders like Unilever and Red Bull, HighRadius is redefining how finance teams operate at scale.
- Founded
- Founded 2006
- Employees
- 500+ employees
- Industry
- computer software
- Funding stage
- Series C+
- Total raised
- $480M raised