Product Support Specialist for SaaS Platform
TLDR
Troubleshoot product problems, find fast workarounds, and resolve complex issues with Technical Support Specialists before disruptions occur.
Can you keep customers moving when the product doesn’t?
We’re looking for a Product Support Specialist who can do more than answer questions. You’ll need to understand the product, troubleshoot problems, find workarounds fast, and keep customers informed when things go wrong.
With AI handling the straightforward questions, you’ll take on the challenges that require human judgment, resourcefulness, and ownership. When an issue needs deeper technical expertise, you’ll work with our Technical Support Specialists to get to the bottom of it.
Think you can solve problems before they become disruptions?
Evismart develops an AI-powered workflow automation platform specifically for the dental industry, supporting thousands of dental labs and practices in 28 countries. We’re transforming a $40B healthcare market by streamlining processes and enhancing diagnostic accuracy, bringing advanced digital technology to a sector that's been resistant to change.