QA Manager

• Build and Lead Central Quality Engineering Function 

Recruit and lead a team of Software Developers in Test (SDETs) who partner closely with product teams to embed quality into every phase of development—through tooling, automation, infrastructure, reporting and best practices. 

• Set and Execute Quality Strategy Across the Platform 

Define and implement a scalable quality strategy for a growing SaaS platform—shifting testing left, reducing UI test reliance, and strengthening component and contract coverage. Improve E2E test stability, data setup, and isolation to boost reliability and speed. Enable fast, actionable feedback loops without slowing team velocity. 

• Design for Quality in AI & Analytics Systems 

Collaborate with data and AI teams to design quality strategies for non-deterministic systems like pipelines, statistical models, and GenAI features. Apply advanced validation methods such as golden datasets, LLM-as-judge, behavioral testing, and synthetic test generation to support continuous delivery. 

• Improve CI/CD and Developer Workflows 

Optimize CI/CD pipelines for speed and reliability. Define meaningful, maintainable quality gates that provide early warning without blocking delivery. Champion tooling and practices that reduce flaky tests and noisy signals. 

• Lead Non-Functional and Production Testing 

Establish frameworks and processes for performance, scalability, and resilience testing across our services. Enable testing-in-production approaches through canary releases, synthetic monitoring, and fault injection. 

• Manage Platform Release Management 

Oversee release management from a quality lens—ensuring readiness through test coverage, risk assessment, and coordination of validation activities across environments. 

• Build Test Data and Observability Systems 

Drive the creation of scalable, privacy & regulatory compliant test data management strategies. Integrate logs, traces, and monitoring into automated test systems to improve diagnosis and root cause analysis of test failures. 

• Define and Measure Quality KPIs 

Track key DORA metrics such as test coverage, defect trends, test effectiveness and execution health, flakiness, and regression rates. Use these insights to continually refine the quality strategy and guide investments in automation and infrastructure. 

• Drive Culture and Practice Alignment 

Partner with engineering and product leaders to instill a quality-first mindset. Educate developers and SDETs on effective test strategies. Participate in incident reviews and technical planning to ensure that lessons learned are translated into durable quality improvements.