QA Senior Tester

Job Description

As a QA Senior Analyst within our Professional Services team, you will be vital to shape our customer’s success story. You will work closely with other teams, nurturing a culture of improvement, innovation and proactive thinking. Responsibilities include: 

• Planning test resources and activities as part of a large migration project
• Supporting and investigating internal and client/3rd party queries
• Ensure estimation of testing effort is captured accurately for reporting /analysis
• Guidance and support for testing regular project deliveries including risk based and prioritised testing approach
• Maintain clear communications with the delivery team, management and customers on testing deliverables
• Understand our current systems’ functionality and how this helps our customers be successful. 

• Progressively improve our QA practices to eliminate waste and develop lean processes. 

• Enforce and promote SCRUM disciplines supporting our drive towards agile. 

• Work with Product Owners and Business Analysts to write and develop user stories and acceptance criteria. 

• Participation in management of the product backlog including prioritisation with the Product Owners 

• Work with clients and Business Analysts to define requirements 

• Brainstorm with Lifecycle teams to identify the correct approach to new tasks 

• Ensure thorough QA test planning, to ensure appropriate coverage 

• Identify and resolve errors 

• Produce relevant QA documentation as part of the testing lifecycle 

• Help our drive towards improved automation by ensuring a backlog of automation candidates are constantly reviewed

• Capture QA metrics and provide analysis each release  

Requirements

• Knowledge and understanding of CRM systems
• Previous software migration experience
• Previous API testing experience
• SQL knowledge at a testing level
• Taking ownership of QA work on large projects whilst working remotely as part of an agile delivery approach
• Good understanding and appreciation of change management lifecycles and methodologies (Waterfall and Agile)
• Experience in handling risk and defect management with customers and suppliers
• Any automation experience would be advantageous
• Telecom experience desirable but not essential
• Experience in using Jira and Confluence tools or similar
• Good interpersonal skills and ability to communicate at all levels
• Attention to detail, curiosity, and a desire to consistently achieve the highest quality

Qualifications:

• Ideally be ISEB/ISTQB Software Testing Certificate Qualified
• Any Project Management methodologies e.g. APM, Prince2, ITIL, Scrum, Agile would be desirable.