Quality Assurance Officer - Mortgages

We’re looking for a Quality Assurance Officer

Who is part of the Operations team and is responsible for assessing our customer mortgage journeys to ensure that we provide the most suitable advice to our customers. You will undertake quality assurance as part of the first line of defence in line with Habito’s and the approved FCA guidelines. The successful candidate will be able to combine their existing quality assurance experience with the best technology.

More about what you’ll do:

• Evaluating mortgage journeys in line with Habito policy and external regulations to ensure good customer outcomes.
• Analysing customer applications and carrying out robust file reviews for advice and file quality
• Providing technical advice and guidance to our Mortgage Expert and Case Management teams
• 1:1’s with our mortgage experts teams and delivering feedback and coaching on file and advice quality 
• Reporting on quality assurance outputs to the risk committee and regularly presenting findings and areas of concern 
• Working closely with compliance to support the ongoing compliance monitoring programme

The Candidate

• CeMAP qualified (desirable)
• 2+ years’ experience in a broker/ mortgage lending environment Mortgage file reviewing experience*
• Strong understanding of the Mortgage Industry or Financial Services Regulation
• Good working knowledge of the end-to-end mortgage process
• Attention to detail, with a methodical and organised approach
• Good communication skills
• Self-motivation and prepared to take responsibility and ownership of tasks
• Hard working, tenacity and a focused mindset
• The ability to work independently, using their initiative and work as part of a wider team
• The ability to comfortably handle change and in a fast-evolving environment
• Stakeholder management experience coupled with strong self-learning capability and a focus on personal development
• Experience in coaching and/or training (desirable)
• Analytical and detail oriented skills to identify trends and pick up on areas of challenge on a team or individual basis

*The  stated experience level is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skill can be demonstrated

The benefits

• Competitive salary and share options
• Flexible holiday
• Enhanced maternity & paternity leave
• Free healthcare and life assurance
• Career development, coaching and training
• Contributory pension scheme
• Cycle to Work Scheme

Under SMCR we require enhanced checks and references to be satisfied before employment is commenced. Due to the nature of the enhanced checks, start dates may be affected by 8 weeks.

More about Habito

You shouldn’t have to go through hell to get a mortgage. That’s why we built Habito.

We use breakthrough technology and top tier experts to deliver the most personalised, fast and convenient way to get a mortgage today. All for free.

We don’t stop at mortgages, either. Together we’re building whole new ways of buying and owning your home. At Habito, you’ll be a vital part of that future.

Diversity & Inclusion statement

The creative brilliance and ingenuity at Habito wouldn’t be possible without a diverse team bringing different perspectives, experience and skills together.

Now and in the future, we want to make sure everybody feels included, heard, and equal at Habito. We believe in treating everyone equally and giving them the same opportunities regardless of their age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion or belief, sex and sexual orientation.

Habito is proud to be a certified B Corp.