Quality Assurance Operations Team Leader
TLDR
Monitor and improve the quality assurance process while minimizing risk and detecting fraud, coaching team members as needed.
As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents
Monitoring and responsible for the overall Quality Assurance Process
Liaise with QA Ops Manager regarding operation daily
Review quality assurance policies and procedures
Develop, recommend and monitor corrective and preventive actions
Update internal policy & SOP based on new regulations from regulator
Prepare reports to communicate outcomes of quality activities
Identify and organize training needs to meet quality standards
Coordinate collaborations with other departments.
Conduct Internal and External calibration
Monitoring and developing team performance and coaching team if needed
Male/Female
Age max. 35 years old
Bachelor degree any major
Minimum experience 1 year as Supervisor/TeamLeader/Officer quality assurance, internal audit in bank/multifinance/fintech
Have honest attitude, good interpersonal skill, conscientious, good leadership, good communication skill, good excel skill
Cermati.com is a financial technology startup that operates as a comprehensive online marketplace, making it easy for Indonesians to find and apply for a wide range of financial products. By streamlining access to loans, credit, and other financial services, Cermati.com is committed to promoting financial inclusion and simplifying the financial decision-making process in Indonesia.