Quality Assurance Specialist (Jewelry)

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.

As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.

We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

The Role:

As a Quality Assurance Specialist - Jewelry, you will play a crucial role in ensuring the excellence and precision of our jewelry products. Your primary responsibilities will include inspecting and evaluating jewelry production and samples to guarantee they meet the highest standards of quality and craftsmanship as per Mejuri standards. You will collaborate closely with suppliers, QA team and associated departments to identify and address any potential defects or imperfections in the manufacturing process.

What You’ll Do:

• Monitor daily workflow to ensure priorities are actioned in a timely manner
• Assist in Top Samples review and initial inspection of New Product's first production
• Assist in creating training materials for the Team
• Overview QC Method and update Quality Issues
• Collaborate with suppliers to address quality concerns and establish effective communication channels to resolve issues promptly.
• Conduct thorough inspection of Jewelry using expertise of gems, diamonds, metals and jewelry manufacturing and adhering to quality standards. 
• Execute quality assurance best practices to ensure inventory and inspected products meet Mejuri’s high quality standards.
• Identify opportunities for process improvement to productivity, update SOP and collaborate with key stakeholders to implement changes
• Review and update Quality sample log and strategic sourcing samples as per timelines.
• Collaborate with interdepartmental leaders on work-flow management, process improvement and ad-hoc project requests (ex. Peak Planning)
• Collaborate with suppliers for RTV process & other departments for quality issues (Slack & Email)
• Manage the daily workflow based on priority
• Collaborate with repair vendors to process in-house repairs.
• Ensure QA Team's KPI is met daily
• Manage QA Team's level of supplies
• Outline & manage random QC Audit of current stock

KPI

• Inbound QA Process (Days)
• Units picked per hour (UPH)
• Defect rate % - Post Purchase

What you bring to the team:

• 3+ years of jewelry quality control experience
• Demonstrating an experience and training as a bench jeweler  would be an added qualification, but is not mandatory.
• Highly organized with focus on execution, problem solving, and improving processes
• Exceptional time management skills and accountability
• Ability to think critically and adapt quickly in a flexible environment
• Team player with an ability to work collaboratively
• Entrepreneurial spirit and self-starter
• Robust computer skills, including excel
• Gemology Graduate required

Benefits at Mejuri:

• A minimum of three weeks vacation, plus personal days and three religious observance days
• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
• Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
• Semi-annual performance reviews.
• Internal coaching department and learning and development to support career growth and plans for everyone.
• A generous product discount!

#LI-Onsite

Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.

Our values are:

FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly

RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes 

CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions 

EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example

JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable

HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment 

CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress 

DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated 

Accommodation / Accessibility:

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.