Parcel Recovery Executive (Warehouse)
TLDR
Investigate and resolve parcel delivery issues while analyzing performance metrics and driving operational improvements in a tech-enabled logistics environment.
Investigate and resolve problematic parcel and delivery-related issues within the agreed service level agreements (SLAs).
Review, verify, and process claims submissions while ensuring compliance with company policies and procedures.
Conduct thorough root cause analysis on parcel disputes, delivery discrepancies, and operational issues.
Coordinate with internal stakeholders to drive timely resolution of recovery cases and minimize operational losses.
Ensure all inquiries related to parcel recovery and delivery issues are addressed accurately and within the required timelines.
Maintain accurate records and ensure data integrity within the recovery management system.
Prepare and analyze weekly reports on parcel recovery performance, claims, and delivery issues.
Ensure full adherence to Recovery SOPs and operational guidelines.
Communicate investigation findings and case updates effectively to relevant stakeholders.
Support process improvement initiatives, operational audits, and ad-hoc projects assigned by management.
Bachelor's Degree in any discipline. Fresh graduates are encouraged to apply.
Prior experience in logistics, courier, warehouse operations, claims management, or dispute resolution will be an added advantage.
Strong analytical and problem-solving skills with a keen attention to detail.
Process-oriented mindset with the ability to follow and enforce operational procedures.
Comfortable working in a warehouse and operations-driven environment.
Ability to quickly understand operational processes, workflows, and systems.
Excellent verbal and written communication skills in English and Bahasa Malaysia.
Strong interpersonal skills with the ability to engage and collaborate with cross-functional teams.
High level of integrity, accountability, and ownership of assigned responsibilities.
Proficient in Microsoft Office applications, particularly Excel, and Google Workspace tools.
Adaptable and quick learner who thrives in a fast-paced and dynamic environment.
Ninja Van is a tech-enabled logistics company that specializes in hassle-free last-mile delivery services for businesses across Southeast Asia. With a strong focus on innovation and technology, we cater to the unique needs of both small and large-scale shippers, providing real-time tracking and operational excellence. Our extensive network delivers to 100 million customers, making us the largest and fastest growing logistics provider in the region.
- Founded
- Founded 2014
- Employees
- 500+ employees
- Industry
- Air Freight & Logistics
- Total raised
- $240M raised