Chqbook
Regional Manager - Collections
TLDR
Leads central collections operations, optimizes settlements within defined timelines, and drives performance across city teams with dashboards and disciplined review cadence.
Key Skills Required
- 5-10 years experience in Collections preferably in NBFCs/BFSI
- Must be at managerial position - Area Manager/Manager in the last 3 years.
- Must have managed the team. Must have set processes and policies related to Collections.
- Exceptional command of verbal and written communication skills
- MIS/ Analytical skills - must be able to work on dashboards, reports, etc.
- Strong interpersonal/ conflict management/ negotiation and feedback providing skills
Roles and Responsibilities
- Create and optimize process for central collections
- To drive Overall Settlements- Ensure cases settled within the defined TAT and above 95%
- To ensure negotiation on 100% of cases
- To negotiate increase in value of the initial offer
- To drive collections on the agreed settlement value
- To drive key performance input measures like customer contactability, Login adherence and schedule management
- Responsible for collection efficiency process within the central team - Improve collection and legal recovery
- Effective segmentation of the portfolio to maximize recoveries
- Collaboration with City teams for improvement in daily collections
- Daily, weekly review to keep a track of team performance against the target. Specifically, track & control the delinquency within various cities, Bucket-wise & DPD wise
- Review account allocations and collections targets by bucket.
- Ensure that the collection agencies and executives adhere to the legal guidelines
- Manage productivity by drawing productivity parameters for collection executives
- Monitoring performance against set parameters and daily review the same
- Mentoring and coaching of team
- Identify and manage training needs for the executives
- Oversee adoption of Collection Management System within the team.
- Coordinating and liaising with legal team to ensure legal action is taken on specified cases
- Liaison with internal and external stakeholders for smooth operations and collections process. Collaborate with the product, Ops, Underwriting and marketing team to identify alternate ways to improve collections
- Timely maintaining and delivering daily, weekly, monthly dashboard reports.
Chqbook is India's first neobank focused on small business owners, providing tailored financial services across banking, lending, insurance, and rewards. We leverage alternate data to create customized financial solutions, driving financial inclusion for over 800,000 customers and transforming how small businesses engage with financial products.
Regional Manager