Regulatory Compliance Team Specialist

Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates. 

In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them?  If so, we want to talk to you!

No global movement springs from individuals. It takes an entire team united behind something big. On the Trust team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and it’s why we’ve worked so hard to build the trust at its foundation. With more than 100 million lifetime guests, and over 5.8 million listings in 245 countries, trust is what makes it work. Together, we work hard, we laugh a lot, and we are passionate about working to create the most trusted community in the world. 

We’re looking for brilliant, full ­time Regulatory Compliance Team Specialist professionals to join our Trust Organization. As a part of the Account and Content Integrity team, you will be responsible for identifying behaviors that are against Airbnb compliance terms, and perform enforcement actions. You will be working closely with different stakeholders to work on solutions to address compliance issues, as well as focusing on analysing patterns and trends in order to prevent any future bad contacts.

Duties and Responsibilities:

• Educating users on how to use Airbnb responsibly and within regulatory and settlement requirements. 
• Maintain Subject Matter Expertise of Account and Content Integrity team to successfully complete core work and escalations.
• Investigate complex situations and potential violations utilizing excellent problem solving, critical thinking and analytical skills surfaced in high volume queues.
• Demonstrate ability to comprehensively document investigations.
• Understand our risk systems and investigate account patterns through data analysis.
• Organize, prioritize, work independently and respond to user and cross-functional team needs with rapidly changing priorities.
• Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes, etc.
• Work with internal and external Product vendors to enhance proactive and reactive violation detection as an informing or collaborating task.
• Maintaining high levels of confidentiality while performing investigations.
• Demonstrate great judgement and be open to sharing what you know with others.

Role Requirements:

• 1-2 years of experience within Risk, Fraud prevention or Trust and Safety 
• Must be available for a regular schedule of 5 days work per week (40 hours), mutually agreed with your operational lead, which will include weekend days and may include public holidays. Shifts may include evening or early morning hours
• Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner. Ability to balance compliance enforcement alongside a positive customer experience

• Solution and outcome-oriented
• Strong investigative ability, internet research, organizational, and analytical skills
• Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever-evolving compliance violation behaviors
• Desire to work in fast-paced and rapidly changing environment, learning and adapting to new technologies while remaining calm in time sensitive situations
• Ability to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situations involving users
• Ability to analyze data for patterns and detail oriented:­ you do your due diligence when completing an investigation
• SQL, JSON, or equivalent experience with other coding languages is a plus
• English fluency; both spoken and written; A second language is a plus