Relationship Manager - In-Clinic Consults

Key Responsibilities:

• Review prescriptions to assess whether the diagnosed disease/condition is covered under the customer’s insurance policy
• Perform basic quality checks on prescriptions including:
  ○ Verifying doctor’s name, registration ID, and specialization.
  ○ Ensuring mandatory details are present (diagnosis, medicines prescribed, patient details, date, etc.)
• Identify and report inconsistencies or incomplete documentation
• Work closely with internal teams to seek clarifications or escalate exceptions
• Ensure adherence to internal SOPs, claim processing timelines, and confidentiality norms
• Maintain records of reviewed prescriptions with appropriate tagging (approved/needs clarification/rejected)
• Monitor provider/client performance, analyse the data, and prepare report to keep clients and internal stakeholders informed
• Proactively visit clients at their location to understand their needs, challenges and goals
• Conduct field research to stay updated on market trends and educate clients on relevant products and services and serve as a SME

Required Qualifications:

• Master’s degree in Pharmacy (Pharmacovigilance specialization) – recent graduates
  welcome
• Strong foundational knowledge of drugs, therapeutic categories, and disease profiles
• Attention to detail and ability to analyze documents logically
• Proficient in MS Office tools and comfortable working with digital platforms
• Strong written and verbal communication skills