Remedial Officer

First Circle is an SME-focused, credit-centric, and multi-product NeoBank in SE Asia which is fast-growing (>100%), profitable, and internationalising soon. We started life as an SME lender in the Philippines in 2016 to solve the SME credit gap by using technology to systemise underwriting, deliver exceptional UX, and automate away delivery costs. We’ve delivered our clients the fastest, cheapest, most flexible credit line available to businesses anywhere in Southeast Asia. We’ve been rewarded with both fast growth and exceptional unit economics, a rare combination in our space.

Over the past two years we’ve expanded our product range to include business bank accounts & payments, e-Invoices, corporate credit cards, rooftop solar, and most recently deposits catalysed by securing a full bank charter in the Philippines. In 2027, we’ll expand our geographical coverage to include at least two new markets in APAC.

Our excellent track record results from our people & culture. We combine high standards & intensity with a collegiate environment. Our barometers of success are the rate of personal growth of our people, how long high performers choose to stay, and ensuring we we raise the bar with every hire.

We are seeking a Remedial Officer who is responsible for managing delinquent accounts through legal recovery processes, including litigation and case filing. The role involves representing the company in court, preparing legal documentation, coordinating settlements, and ensuring proper monitoring and reporting of accounts under litigation.

Duties & Responsibilities

1. Case Initiation and Documentation: Facilitate the recovery of delinquent accounts by preparing legal documents and organizing evidence required for case filing.
2. Legal Representation: Represent First Circle in court proceedings, including executing affidavits on behalf of the firm and serving as a key witness when necessary.
3. Legal Documents Drafting: Draft legal documents required for the litigation process
4. Account Monitoring: Track the status of accounts under litigation to ensure all legal timelines and procedural requirements are met.
5. Settlement Negotiation: Directly engage with customers to negotiate and establish settlement plans for outstanding debts.
6. Reporting and Compliance: Prepare detailed reports on account status and hearing outcomes while ensuring the secure maintenance of all case-related evidence.

Requirements

1. Experience: 2-5 years of experience in remedial support, administrative tasks, or related functions is preferred. Fresh graduates are open to apply.
2. Legal-related documentation: Experience in preparing demand letters or legal-related documentation is an advantage.
3. Communication: Good written communication skills, particularly in drafting formal correspondence and legal-related documents.
4. Confidentiality handling: Ability to handle confidential and sensitive information with discretion and professionalism.
5. Organized: Highly organized, with the ability to manage multiple cases, tasks, and deadlines simultaneously. Strong attention to detail with excellent document management and record-keeping skills.

Benefits

• Salary: PHP 25,000-30,000 gross monthly + uncapped monthly individual and team incentives + role-specific benefits.
• Benefits: HMO coverage from week one; life and accidental insurance; free catered lunches; monthly fitness, transportation, and accommodation allowance; and more.
• Join a team with a deeply collaborative culture! Learn more here: https://www.firstcircle.ph/careers

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