REMOTE-Service Designer- OLX² New Product Experimentation team

The Role

We’re looking for a  Service designer to join the OLX² team. This is a unique team at OLX Group, which discovers what the future of classifieds could look like, and tries to make that a reality by creating AI-by-design solutions. We are an innovation lab, focused on experimenting with new product experiences outside of our normal product organization.

In this role, you will be involved in the end-to-end discovery, design, development, testing and implementation process of our team's new product experiences. You will help the team discover and understand our customers’ problems, using any and all kinds of research techniques that help bring us forward; from structured formal IDIs and surveys to shape user profiles and their journeys, to guerilla mystery shopping and mom testing for quick feedback. Depending on context, we do the research ourselves, leverage OLX Group research teams, or work with external agencies for execution. You don’t stop at only delivering research results though - you drive action by organizing co-creation sessions with the team to jointly identify problems and their underlying assumptions, and shape the right solution for that problem.

Our OLX^2 team

We work on some of the largest challenges in the trade of used goods, cars, real-estate and more. We research, design, build and test what the future of classifieds could look like, in close collaboration with existing teams across the OLX Group. We move fast, leveraging existing technology where possible and creating new technology where needed - especially in the AI domain. We also aim to amplify and help scale the innovation already happening locally to enable other teams to go faster or reach more impact. These collaborations with OLX Group teams across the world ensure that our solutions have the potential to create impact for millions of customers.

The OLX² team is cross-functional, with each member adding their unique skills to help the team discover and solve big, unaddressed user needs. We are all “T-shaped generalists” that all contribute in multiple aspects to the team and project, but we each also have our own niche expertise, e.g. data science, research, design etc. We are a distributed team working across European timezones.

What will you be doing?

• Lead the problem discovery->solution process for our team. Help us identify and empathize with our user’s problems by any means necessary. Help us shape solutions for those problems, and help the team de-risk those solutions by testing early and often, from low fidelity mock-ups to launch-ready prototypes.

• Be the partner in crime of the Product Designer in our team. Helping to conduct deep user research, create personas and customer journeys, whatever is needed to make sense of what our users need.

• Find opportunities for AI to make a radical difference in customer experience. Together with a multi-disciplined team of data scientists, software engineers and a product manager, you will design innovative AI-by-design features and products that are not only pushing technology, but also solve real user problems.

• Champion the values of experimentation, design and product experience quality across the company and our leadership teams.

• Collaborate with teams across the world (20+ offices/countries) to learn from each other's work and share insights. Facilitate workshops to share our OLX² way of working across the OLX Group, and help other researchers grow.

• Constantly improve your skills and knowledge by attending workshops and conferences - inside OLX Group and the broader Prosus Group.

Who are we looking for?

• You are excited about the above!

• Several years of experience with a wide variety of user research techniques, from setup to execution to insights. You use structured qualitative (e.g. IDI) and quantitative (e.g. survey) to more hacky approaches, testing with users wherever we find them. You lead these research projects, either by executing them yourself or leveraging external agencies. You always translate the results into usable insights, via personas, user journeys, tension models etc.

• Experience with applying design thinking methodologies in a cross functional team, for example by leading workshops to help the team process user insights and get to solutions, while creating clarity on assumptions that need further testing.

• You have proven experience and ability in all different stages of the process from problem definition to development, testing and implementation of user products, with a developed sense and intuition of solution desirability and technical feasibility.

• You thrive in a dynamic environment, enjoy working with unclear boundaries to shape a solution, and are a self-starter who likes taking lots of ownership

• You have an experimentation mindset: research, make a quick design, test and measure potential impact, improve or discard - and repeat.

• You communicate effectively in English with all sorts of stakeholders

• Nice to have:

• Other languages, especially Polish, Ukrainian, Romanian.

• Experience defining/running/evaluating AB tests

• Experience working with data and AI

• Product management skills

What can you expect working at OLX?

• Fantastic growth curve at an ambitious company with sustainability right at the core of its business model.

• A company committed to building an inclusive environment for all employees and creating equal opportunities.

• An opportunity to become part of the OLX Group product design and research community: an international, expanding and experienced team who will support you through this journey at OLX Group.

• Great perks: an annual bonus, benefits like health and life insurance, conference budget, food allowance, transportation allowance, and language classes.

• Open selection of e-courses including Udemy and Coursera.

About OLX Group

OLX Group is the world’s leading classifieds platform in high-growth markets, serving 300 million people every month and operating in 30+ countries across 5 continents. We shape the future of trade to unlock the hidden value in everything. We help people buy and sell cars, find housing, get jobs, buy and sell household goods, and much more. With more than 20 well-loved local brands including OLX, Otomoto, Letgo, Property24 and more, our solutions are built to be safe, smart, and convenient for our customers. We are powered by a diverse workforce of 10,000+ talented individuals, together building an inclusive culture around the world. We have the strong financial and operational backing of Prosus, one of the largest consumer internet groups in the world.

Our Diversity & Inclusion statement

We are turning Diversity & Inclusion into our superpower and competitive advantage. We encourage people of all races, ethnicities, disabilities, ages, gender identity or expression, backgrounds and experiences to consider applying for this role.

Locations - remote possible within - Preferred: Germany, Poland, Portugal. Can be considered: Netherlands, Romania, Spain.