Rep Cust Svc II
TLDR
Manage customer contact across telephone, email, chat and social media while documenting equipment failures and supporting maintenance services sales.
Customer Service Representative -- Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Education/Experience: Typically requires a Bachelor's degree with 2-4 years of professional experience.
Axcelis Technologies builds innovative automation solutions that enhance operational excellence in high-technology manufacturing. Our products are designed for manufacturers looking to streamline their processes and integrate digital transformation into their operations, setting themselves apart in a competitive market.