Research Analyst - 15 Hours/Week

The Daniel Group is dedicated to helping B2B businesses measure, manage, and improve. Our part-time Research Analysts conduct follow up phone interviews with our clients’ customers following sales, services, and parts transactions and then compile and document the results into our online system.

• Work from home.
• Every Research Analyst is guaranteed a base rate of $15.00 per hour with the opportunity to make more.
• Work hours are both scheduled and flexible. A minimum of 15 hours per week required.
• No selling.
• No weekend work.

Responsibilities

• Contact individuals selected for an interview via our cloud-based phone system for a business-to-business survey interview.
• Collect complete, accurate, and unbiased information from respondents.
• Input the survey details of each interview in our online portal in a professional, well-written manner.
• Meet personal/team qualitative and quantitative monthly target goals.

Requirements

• Excellent phone, verbal and written communication skills along with the ability to actively listen
• Customer-focused and adaptable to all personality types on the phone
• Ability to multi-task, set priorities, and manage time effectively
• Detail-oriented, organized, and highly conscientious
• High School degree or equivalent
• Minimum of typing 30+ words a minute
• A quiet, dedicated workspace with high-speed internet and laptop

• Excellent in English, both verbal and written
• Basic computer skills required; proficiency in Word and Excel
• Bilingual (preferably Spanish, French-Canadian, or Mandarin Chinese- oral and written) a plus but not necessary
• Complete online training
• First 120 days must work 3 hours daily Monday-Friday, between 7:30 a.m. and 6:30 p.m.