Reservations Specialist

Moveo Technologies Corp. (drvn)

As the first and currently the main brand of Moveo Technologies Corporation, drvn provides premium, global, private passenger transportation and logistics services. Providing technology solutions and passenger transportation services for complex ground environments and projects is the company's primary focus. 

Role Description

The Reservations Specialist plays a critical role in maintaining the high standard of customer service that our company is known for. This position is crucial for addressing and resolving real-time service issues, ensuring clients receive unparalleled concierge-level service. The specialist acts as a liaison between clients, chauffeurs, and internal teams to maintain seamless communication and service delivery.

Key Responsibilities 

Reservation Management

• Ensure all client reservations are confirmed and communicated clearly, by maintaining a high level of accuracy and attention to detail in managing and verifying reservation details to prevent any potential service disruptions.
• Re-confirm future reservations to ensure all details are correct and any special requests are noted and accommodated.
• Utilize a solution-oriented approach to quickly identify the root cause of the issue and propose effective resolutions to maintain service standards.
• Manage communications with clients through calls, live chat, and emails, ensuring responsive, courteous, and effective assistance.

Maintain concierge-level service standards

• Uphold the company's reputation for high-quality service by providing personalized and attentive support to each client, ensuring their needs are met promptly and efficiently.
• Handle all interactions with the utmost respect for client privacy and discretion. Understand the importance of confidentiality and conduct all communications and services with this in mind, ensuring that clients feel secure and valued.
• Act as the first point of contact for clients experiencing service disruptions, ensuring they feel heard, supported, and valued.

Internal Coordination and Support

• Collaborate with internal teams, including operations, billing, sales, and marketing, to ensure client needs are met and service delivery is optimized.
• Assist in resolving any service issues or disputes, working closely with internal teams to address root causes and prevent recurrence.
• Escalate significant feedback and suggestions to senior management and relevant departments for further investigation and action.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Hospitality, or related field preferred.
• 2+ years of experience in customer service, account management, or related roles, preferably within the transportation or hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in CRM software and Microsoft Office Suite.