Restaurant Relations Manager - Enterprise

pbOpenTable/b, part of bBookings Holdings, Inc./b (NASDAQ: bBKNG/b), is the world's leading provider of online restaurant reservations, seating more than 26 million diners per month via online reservations across more than 47,000 restaurants. The OpenTable network connects restaurants and diners, helping diners discover and book the perfect table and helping restaurants deliver personalized hospitality to keep guests coming back. The OpenTable service enables diners to see which restaurants have available tables, select a restaurant based on verified diner reviews, menus, and other helpful information, and easily book a reservation. In addition to the company's website and mobile apps, OpenTable powers online reservations for nearly 600 partners, including many of the Internet's most popular global and local brands. For restaurants, the OpenTable hospitality solutions enable them to run their reservation book, streamline their operations, and improve their service levels. Since its inception in 1998, OpenTable has seated over 1.7 billion diners around the world. OpenTable is headquartered in San Francisco and has bookable restaurants in more than 20 countries, including Australia, Canada, Germany, Ireland, Japan, Mexico, the Netherlands, United Kingdom and the United States.Restaurants are available for reservations in Dutch, English, French, German, Japanese, and Spanish languages.br /br /strongPosition Description/strong/ppReporting to the Director of Enterprise Accounts, the Enterprise Accounts Restaurant Relations Manager handles an elite portfolio of large restaurant groups across the United Kingdom. S/he assumes responsibility for the restaurant relationship after the sale and installation is completed. S/he is charged with maintaining a high client retention rate by improving customer happiness and driving deep utilization of OpenTable services. S/he will dedicatedly engage in face-to-face meetings with decision makers to consultatively deliver business reviews, provide training and education related to using OpenTable software and online marketing exposure. The position will serve as trusted advisor and primary point of contact for critical issue resolution for their respective portfolio. As an authority of their respective territory, s/he will gather feedback from restaurants to drive feature and functionality requirements for product upgrades and will assist management in devising account management plans and strategies specific to assigned territory. We anticipate up to 60% travel depending on the local market./ppOpenTablersquo;s Sales and Restaurant Relations team is dedicated to improving restaurantsrsquo; revenue potential by utilizing best in brand front-of-house management and online reservation technology. We are looking for sales and account management professionals who are passionate about the restaurant industry and want to feel good about the products they sell and represent. This is high-adrenaline; client-facing sales role requires deep industry expertise, tried sales and account management ability with a particular penchant for closing deals and developing relationships with our current customers and a broad base of industry contacts./pbEssential Duties and Job Responsibilities/bulliCultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurant groups of 20+ locations/liliServe as a liaison between clients and appropriate company departments to resolve customer issues such as accounts receivable and product/liliLead and maintain high-retention with current clients./liliStrategically overcome objections and competition./liliProvide customized product and service presentations (both in person and on line) to prospects and existing customers to determine solution needs and drive revenue./liliEncourage customers to think differently about their business and in ways that will help both parties achieve success./liliEducate restaurant about trends in the industry and offer unique insight/liliProvide Enterprise Groups partners with data and reports to better run their operations/liliConsistently meet and exceed monthly and quarterly retention and other goals, as assigned./liliProvide solutions to current clients in an assigned geographic area to achieve/exceed assigned revenue and retention objectives./liliProvide follow-up with customers to ensure customer satisfaction with solutions. Maintain communication records amp; prepare productivity reports as required./liliProvide accurate documentation and feedback through wins/losses, forecasts/pipeline, references amp; companyrsquo;s account management systems (including Salesforce)./liliRemain knowledgeable of, and adapt to, company's solutions to facilitate efforts./liliDemonstrate skills and clientrsquo; experience to continually evolve account management approach and processes./liliListen to needs of the market and share this feedback with Product and Marketing teams./liliAssist Enterprise Account Executive and Inside Sales Rep on the team as needed./liliAnticipate 40-60% travel depending on the location within the UK./li/ulbRequired Qualifications/bulli8+ years account management experience or equivalent experience in a restaurant environment (management position or higher)./liliConsistent track record of consultative selling and/or account management./liliDeep knowledge of restaurant operations, Pamp;L, large group organizations/liliCollege degree expected./liliSelf-motivated with shown ability to perform well under pressure and against bold goals and deadlines./liliSkilled at presenting new points of view to customers that reframe and challenge the way they view their business./liliExceptional ability to drive business value during client interactions./liliKeenly tracks economic and industry drivers and understands its implications on the restaurant business, including identifying new business opportunities./liliAbility to demonstrate industry knowledge to discuss restaurant issues with client from multiple dimensions./liliExcellent communication, listening, influencing and training skills. Comfortable presenting to C-Level Executives./liliCompetitive, tenacious and results driven./liliProven ability to work across many departments to solve problems and achieve results./liliDemonstrated success building and maintaining business/customer relationships./liliAptitude for gathering and using data to inform and persuade others to make business decisions./liliAbility to develop compelling strategies that deliver results./liliExcellent organization, documentation and time management skills./liliAttention to detail in administrative responsibilities./liliCapacity to grasp and learn complex concepts quickly and independently./liliProven success working in an unstructured and entrepreneurial environment./liliExperience using Salesforce or equivalent CRM solution is a plus/liliPC and various software applications (including proficiency in Word, Excel, PowerPoint and online meeting solutions)./liliOpenTable software and/or Guest Bridge experience a plus/li/ulbBenefits/bpOpenTable is excited to offer many benefits to its employees. Those listed below highlight what a high-performing Restaurant Services Manager can expect!/pulliOpportunity for career advancement./liliAccess to top chefs and restaurateurs in your market./liliFlexibility to work from your home office when not in the field./liliComprehensive training at an individual, regional, and corporate level./liliInsight into standard methodologies throughout the restaurant industry./liliExposure to talented, seasoned business leaders./liliInvitation to OpenTablersquo;s annual sales and restaurant relations conference./liliParticipation in local restaurant events./liliEngage in a company culture that encourages work hard/play hard philosophy./liliBecome part of an interesting and charismatic group of sales and account management professionals who love what they do./liliLaptop, iPad and cell phone allowance./liliFull-time, comprehensive benefits along with an annual base salary commensurate with experience./li/ulpbWhat's Next?/b/ppThis is a full time exempt position based in London./ppIf you're interested in joining the OpenTable team and believe this is the role for you, please apply!/ppOpenTable is proud to be an Equal Employment Opportunity and Affirmative Action Employer M/F/D/V.br /br /2516br /#LI-BB1/p