Revenue Cycle Implementation Specialist

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.   The Revenue Cycle Implementation Specialist (RCM) leads the onboarding and configuration of RCM services for both new logo implementations and existing customer expansions, ensuring accurate billing setup, operational readiness, and a seamless transition into Revenue Cycle Operations. This role plays a critical part in supporting revenue realization and customer success by delivering high-quality onboarding outcomes and driving alignment across cross-functional partners. Success in this role is measured by onboarding velocity, setup accuracy, customer satisfaction, and the quality of handoffs to ongoing service delivery. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Duties

RCM Onboarding & Billing Setup

• Lead end-to-end onboarding execution for customers purchasing RCM services across new logo implementations and expansions
• Gather, validate, and confirm all required billing and operational inputs (payer contracts, billing codes, workflows, etc.)
• Configure billing processes and system settings to enable accurate RCM service delivery
• Validate all configurations with customers to ensure accuracy and readiness prior to go-live
• Ensure onboarding is completed within defined timelines and quality standards

Handoff to Revenue Cycle Operations

• Be accountable for the quality and completeness of handoff to the Revenue Cycle Success Manager (RCSM)
• Lead structured handoff processes, ensuring all documentation, configurations, and expectations are clearly communicated
• Ensure seamless internal and customer-facing transitions to support immediate service continuity

Process Improvement & Scalability

• Drive improvements to onboarding and handoff processes to support scalability
• Identify opportunities to reduce onboarding cycle time, improve quality, and eliminate friction

Cross-Functional Collaboration

• Drive alignment across Sales, Implementation, Product, Revenue Cycle Operations, and Customer Success
• Influence partners to ensure onboarding requirements and timelines are met

Customer Experience & Risk Management

• Proactively identify, escalate, and resolve risks, issues, and dependencies throughout onboarding
• Ensure a consistent, high-quality onboarding experience that supports long-term customer success

Performance & Continuous Improvement

• Be accountable for onboarding KPIs, including velocity, setup accuracy, and quality
• Monitor performance trends and contribute to continuous improvement efforts

Other Job Duties

Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

Education

• Bachelor’s degree in Business, Healthcare Administration, Finance, or a related field, or equivalent professional experience

Experience

• 3 - 6+ years of experience in implementation, onboarding, revenue cycle operations, billing, healthcare operations, or customer-facing delivery roles
• Experience working cross-functionally in operational or service delivery environments
• Demonstrated ability to build and improve processes in a scaling organization

Skills

• Strong understanding of billing processes, payer contracts, and revenue cycle workflows (healthcare experience preferred)
• Ability to manage multiple concurrent onboarding efforts with strong attention to detail
• Excellent communication, organization, and stakeholder management skills
• Strong problem-solving and analytical capabilities

Preferred Experience

• SaaS implementation or professional services experience
• Experience with healthcare billing systems or RCM service models
• Experience operating in KPI-driven environments

Other Requirements

• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in the role

The base salary range for this US-based, full-time, and exempt position is $75,000 - $95,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.