Revenue Operations Manager - Remote (Europe)

We are hiring fully remotely in Europe, even if you're not in the location mentioned in this role. Please ignore this as it's used for advertising purposes.

About Fonoa

Our goal is to change how companies globally handle their taxes, and we're committed to building world-class products. We are processing more than 300 million transactions per year and helping clients like Uber, Zoom, Teachable scale their businesses globally.

Our team is fully distributed. We give people the freedom to work wherever and how they want, enable more fluid communication, and put our time where it matters the most - decisions. We are curious, dedicated, and humble. We are building a workplace that fosters inclusivity, openness, and trust, where we can all be authentic and human in everything that we do. We trust the expertise of our employees and give them the freedom to solve complex problems to make taxes simple, automated, borderless, and accessible for the internet economy

Our products

We have a suite of API products that automate tax-related workflows for any internet company. Those products are Lookup, Tax, Invoicing, and Reporting.

We may discover novel customer needs as we learn, and spin up new products as needed.

About the role

We’re looking for a Revenue Operations Manager to partner with our Chief Revenue Officer and drive Fonoa’s go-to-market vision. We are looking for someone who will proactively identify and lead strategic initiatives for Sales, Marketing, and Customer Success organizations, that will optimize current efforts while developing a framework that allows for scalability and growth.

What you will be doing:

• Learn about how painful it is for companies to handle tax manually, and think about how our systems are changing the status quo
• Assisting with go-to-market strategy and planning with the Sales and Marketing leadership team
• Designing and building a best-in-class revenue technology stack
• Manage dashboards and build revenue forecasts so teams can easily understand business health and meet goals
• Compensation and incentive planning with the Sales leadership team and defining pipeline targets and tracking progress to goal
• Delivering key insights and reporting to the Revenue leadership in weekly, monthly, and quarterly reporting meetings
• Owning the end-to-end process of tracking and analyzing the revenue funnel from lead to customer and delivering regular insights to the business
• Developing key metrics that provide insights into sales performance and operational efficiency
• Supporting weekly, monthly, and quarterly reporting and forecasting for the sales organization, identifying significant changes and trends that will materially impact our growth trajectory
• Work cross-functionally with customer success, sales, business operations, finance, product, marketing teams, and other stakeholders to share insights and centralize information
• Change Leadership: Provide recommendations on changes and design enhancements to improve processes, customer experience, and performance.
• Team Leadership: Effectively coach team members to their fullest potential. Mitigate conflict and communication problems. Ensure the team is unified on a common goal and strategy.
• You will also work closely with the founders to support hiring, organizational planning, as well as developing team members and guiding their professional growth.

You would be a great fit if:

• You are fully proficient in English. Written and spoken, as we are a bunch from around the world, but we work in English.
• 5+ years of experience in building and leading Revenue Operations or Business Operations teams in a fast-growing company; direct experience with B2B SaaS products, solutions, or ecosystems preferred.
• Experience with support tools and platforms like Hubspot, Zendesk and JIRA.
• Expert in driving results and outcomes while solving complex business problems, both individually and through direct reports.
• Excellent presentation, organizational, and communication skills (both written and verbal).
• Ability to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
• Team and goal-oriented. High output; low ego.
• Knowledge of B2B SaaS post-sale support motion and technical curiosity is a plus.

Note:

If you feel you don’t have the full experience we’re looking for but feel you could be a bit fit, are willing to learn, do apply anyway! We are trying to build a diverse and inclusive team.

Why Fonoa? Compensation

• We offer a competitive, above market rate, base salary for this position and remain open to a specific range depending on candidates experience.
• Attractive equity to keep you positively incentivized.

Our culture

We are builders at heart

We are a collective of independent and deep thinkers.

We are curious, committed, and humble.

We work with dedicated, open-minded people from all backgrounds who bring in their different perspectives to help us on our mission to make taxes simple.

We’re passionate about making a real impact.

We work remotely

We’re building a fully distributed team. We like writing to communicate when meetings are pointless and meet when it matters. This allows us to work flexibly, efficiently, and focus on achieving goals.

We focus on deep work and put our time where it matters the most, decisions.

We trust you to work on your terms. You decide how you work and where you work.

You have ownership over your work that directly influences the roots of our company.

We make taxes simple

We are on a mission to eliminate the manual work when dealing with taxes on online transactions.

We have ambitious goals to make taxes simple, automated, borderless, and accessible for internet businesses around the world.

Our perks

• 25 days annual leave (plus any local public holidays).
• Top tech gear and flexible budget to build your ideal remote office.
• Bi-weekly lunches paid by Fonoa.
• An unlimited budget for learning is on us. Whether you want to attend a conference, do a course or purchase books or tools, we want to support you as much as we can
• Company offsite 2x per year in attractive locations.
• A book club where you can order any book you would need or like to read
• Weekly fitness sessions with our online trainer

Our ways of working

• Remote work and async, work from anywhere in the world.
• Co-working spaces if you want to switch things up.
• Option to meet team members regularly to do creative work and bond in person.
• The best idea wins; we’re all ears when it comes to ways to do things better.
• Frequent visits to virtual Fonoa HQ and our Fonoa island on Mibo.
• Product first culture

Other reasons

• We are backed by leading VC firms who have invested in many successful companies (Index Ventures and Omers Ventures)
• The size of the market and the opportunity we have is massive, and we’re well placed to be disrupting it.
• Flat hierarchy, open, honest, and feedback-driven principles.

Our take on equal opportunities

Fonoa gives equal opportunities to everyone. We look at individuals for what they bring to the organization and for who they are as people regardless of ethnicity, race, and background.

We currently have over 20 nationalities in our team, we’re continuing to build a diverse team as we want to work with the best people, from all over the world.

Our Hiring Process

We see hiring as a human process. A two-way conversation to see if there is a good fit between you and us. As a startup growing quickly, we also like to keep things streamlined, and currently, our process won’t include a live task, whiteboards or technical assessments.

An idea of your hiring journey with us:

1. Meeting with Recruiting to introduce each other and explore mutual interests.
2. Follow up via email to cover other questions in a written manner
3. 1 hour conversation with the hiring team to get to know each other and see if you would be excited to work together.
4. 1 hour conversation with one or more of our co-founders
5. Offer

We aim to give you the best candidate experience, keep you updated and be transparent with our feedback along the way.

Sounds interesting?

If we have convinced you, do apply. And if we haven’t yet, check out some more reasons why you should join us.