Rider Care Specialist (m/f/d)

• You will provide a fast, reliable and high-quality service to our riders by answering their questions and inquiries, whether they are related to contracts, shifts or payments
• You will be proactively troubleshooting and constantly providing input for process improvements
• You will be the voice of the riders internally and make sure you share your front-line insights with the rest of the company, communicating and coordinating with internal departments as per need
• You will lead and participate in special projects aimed to improve how the Rider Care team functions

• You have already gained previous experience in customer service and/or in similar role within hospitality/tourism industries
• You have worked in a delivery job before or understands very well what it entails to be a rider 
• You have experience with ticketing tools such as Zendesk and Intercom
• You have excellent written and verbal communication
• You are organized, detail oriented and not afraid of taking new responsibilities
• You are available to work in shifts (Monday - Saturday: 8am until 8pm)
• You are fluent in English (German is a big plus!)

• A cool 20% off your personal Flink orders, be the first to test out new products! 
• A unique opportunity to be an early bird and have an impact on our strategy
• A steep learning curve, the possibility to work in an energised and dynamic team within a fast-paced environment
• Flat company structure where taking leadership is encouraged
• For Berlin: A newly renovated and spacious HQ in the heart of Kreuzberg - lots of delicious lunch spots available within short walking distance

Your contact to apply is: 
Max Schulz (max.schulz@goflink.com)

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.