Robotics Reliability & Field Service Manager

When a robot goes down, our customer feels it immediately — and so do we. Uptime is the promise we make every time we deploy, and we're looking for the operational leader who will own that promise across North America.

At Tutor, we are motivated by atoms, not electrons — our robots do real work in real warehouses every day, and keeping them running is one of the most important jobs in the company. As our Fleet Reliability Manager, you'll build and scale the teams, systems, and processes that keep our fleet healthy: our Robotics Maintenance & Field Service Technicians and our Remote Technical Support organization. You'll own the full intersection of field service, technical support, reliability, and preventive maintenance, and partner closely with Engineering, Manufacturing, Supply Chain, Customer Success, and Deployment to reduce downtime and deliver an exceptional customer experience. This is the function that lets Tutor scale its fleet across North America.

We're looking for a hands-on builder, not a caretaker. You create the process instead of waiting for one, you develop the people under you, and you're as comfortable reviewing reliability metrics in the morning as you are helping solve a critical customer escalation at night. You make good decisions with incomplete information, you lead from the front, and above all you take ownership. Specific industry backgrounds are helpful but not the point — we care about whether you can build a world-class service organization from the ground up.