Customer Service Hiring Trends
How demand for Customer Service roles at startups is changing, measured as a share of all startup job postings so it reflects hiring rather than how many startups we track.
- Share of startup postings
- 2.9%
- Last 12 months
- Change in share
- -14.9%
- From 3.4% the 12 months before
- Startups hiring
- 1,293
- Established startups, last 12 months
Demand over time
Customer Service jobs made up 2.9% of startup job postings in the last 12 months, down from 3.4% in the 12 months before.
1,293 established startups hired for the role, down 7.1% from 1,392.
Customer Service share of startup job postings
Show the dataHide the data
| Quarter | Share of postings |
|---|---|
| Q1 2017 | 3.6% |
| Q2 2017 | 3.6% |
| Q3 2017 | 3.5% |
| Q4 2017 | 3.7% |
| Q1 2018 | 3.3% |
| Q2 2018 | 3.4% |
| Q3 2018 | 3.8% |
| Q4 2018 | 3.9% |
| Q1 2019 | 4.0% |
| Q2 2019 | 3.9% |
| Q3 2019 | 4.1% |
| Q4 2019 | 3.7% |
| Q1 2020 | 3.7% |
| Q2 2020 | 3.9% |
| Q3 2020 | 3.4% |
| Q4 2020 | 3.4% |
| Q1 2021 | 3.4% |
| Q2 2021 | 3.5% |
| Q3 2021 | 3.4% |
| Q4 2021 | 3.3% |
| Q1 2022 | 2.9% |
| Q2 2022 | 3.1% |
| Q3 2022 | 3.3% |
| Q4 2022 | 3.2% |
| Q1 2023 | 3.3% |
| Q2 2023 | 3.5% |
| Q3 2023 | 3.4% |
| Q4 2023 | 3.2% |
| Q1 2024 | 3.3% |
| Q2 2024 | 3.3% |
| Q3 2024 | 3.5% |
| Q4 2024 | 3.3% |
| Q1 2025 | 3.4% |
| Q2 2025 | 3.5% |
| Q3 2025 | 3.5% |
| Q4 2025 | 3.0% |
| Q1 2026 | 2.8% |
| Q2 2026 | 2.8% |
| Q3 2026 | 3.0% |
Where Customer Service jobs are
35.2% of Customer Service postings in the last 12 months were in the United States.
There, the role made up 2.1% of all startup postings.
Top countries, last 12 months
| Country | Share of Customer Service postings | Share of the country's postings |
|---|---|---|
| United States | 35.2% | 2.1% |
| India | 7.9% | 4.5% |
| United Kingdom | 6.4% | 3.0% |
| Canada | 4.1% | 2.7% |
| Germany | 3.9% | 2.4% |
| Philippines | 3.3% | 9.9% |
| Australia | 2.4% | 4.4% |
| Mexico | 2.4% | 6.2% |
| France | 2.1% | 3.2% |
| Portugal | 1.8% | 8.8% |
Methodology
- Trends come from job postings on startup.jobs, sourced from startups' career pages and jobs posted directly by employers. Employers our vetting rejected or couldn't confirm as startups are left out.
- We keep adding startups, so posting counts grow even when hiring doesn't. Every trend is therefore a share of all startup postings in the same period, which stays comparable as coverage grows.
- Broad catch-all titles such as Manager or Specialist are left out of role rankings.
- Quarterly shares start in 2017 and cover complete quarters. Changes compare the last 12 full months with the 12 before.
You are welcome to cite these figures with a link: Source: Startup Jobs, startup.jobs/roles/customer-service/trends
For salaries, remote work, and AI hiring, see the startup hiring statistics.
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