What does a Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager is a professional responsible for managing relationships with a startup's strategic, high-level customers. They serve as the primary point of contact for those customers, resolving their queries and issues, ensuring high levels of customer satisfaction, and working closely with sales and product teams to improve overall customer experience. Their goal is to maintain a high retention rate, drive renewal, and promote upselling and cross-selling opportunities among enterprise clients.
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Prepare for your Enterprise Customer Success Manager interview with our sample interview questions and answers.
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