Head of Customer Success Jobs

What does a Head of Customer Success do?

The Head of Customer Success is a leadership role responsible for driving customer growth, reducing churn and increasing customer satisfaction. This individual crafts strategies to optimize customer experience, manages the customer success team and acts as a liaison between the customers and the rest of the company. In a startup, where agility is key, the Head of Customer Success may also be involved in product development, marketing initiatives and sales processes.
NEW:
Prepare for your Head of Customer Success interview with our sample interview questions and answers. Browse