Technical Support Engineer Jobs

What does a Technical Support Engineer do?

A Technical Support Engineer is a professional who is responsible for addressing and resolving technical issues in a business or organization. They provide support in troubleshooting hardware and software issues and serve as a key point of contact for all technical concerns. Their role involves attending to technical inquiries, resolving or escalating issues, and ensuring system stability and efficiency. Because startups often lack a dedicated IT department, a Technical Support Engineer at a startup may also need to provide basic IT training for staff, set up and maintain technical equipment, and even handle customer support issues related to the company's products or services.
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