A Technical Support Engineer is a professional who is responsible for addressing and resolving technical issues in a business or organization. They provide support in troubleshooting hardware and software issues and serve as a key point of contact for all technical concerns. Their role involves attending to technical inquiries, resolving or escalating issues, and ensuring system stability and efficiency. Because startups often lack a dedicated IT department, a Technical Support Engineer at a startup may also need to provide basic IT training for staff, set up and maintain technical equipment, and even handle customer support issues related to the company's products or services.
Prepare for your Technical Support Engineer interview with our sample interview questions and answers.