A Technical Support Specialist is a professional who provides technical assistance, support and advice to customers, clients or users facing issues with their software, hardware, systems or products. They troubleshoot problems, provide solutions, guidance, and training to end-users to ensure the proper use and functioning of products or systems. In a startup, this role is particularly crucial as the company's products or services may often be technological, with the innovative edge that's typical of startups sometimes leading to unique technical problems.
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