Factor

Sales Support, Senior Associate

Belfast, United Kingdom

Full-Time

TLDR

The Sales Support – Senior Associate role is pivotal in driving commercial success by coordinating proposals and managing client interactions throughout the sales lifecycle.

With a legacy as a pioneer in the ALSP market, Factor has identified the need for another innovation in the legal services market: Integrated LawTM. Factor is the market leader in Integrated LawTM, combining the expertise of Traditional Law, the efficiency of New Law, and the close business integration of In-house legal to deliver complex legal work at scale. Factor works alongside corporate legal departments to solve for the ever-increasing demands and complexity of transactional legal work like contracting. We deliver better performance, better business and legal outcomes, and a better contracting experience.  Our clients span Fortune 500 companies including global banks, major pharmaceutical companies and large technology firms.    Factor is committed to building the best culture in legal. We believe that the more diverse our team becomes — in backgrounds, skills, experiences, and perspectives — the higher our creative potential as a company. We are dedicated to growing a diverse, inclusive company where individuals of all backgrounds thrive.    We are comprised of more than 300 lawyers, legal specialists, technologists, and process consultants across Europe and North America – Join us! About the Role The Sales Support – Senior Associate plays a critical role in enabling commercial success by supporting Sales and Business Development teams across the full opportunity lifecycle. This role combines commercial operations, client coordination, proposal and SOW management, and data driven reporting to ensure opportunities progress efficiently from initial engagement through to contract signature. The role is highly collaborative and best suited to someone who is organised, commercially aware, confident engaging with clients, and comfortable working with senior internal stakeholders in a fast paced environment. Key Responsibilities

Sales & Commercial Support

Support Sales and Business Development teams across the full sales lifecycle, from qualification to deal close
Coordinate active opportunities, track next steps, and maintain momentum
Conduct client follow-ups and outreach on behalf of the sales team

Proposal & SOW Management

Lead proposal development and coordinate inputs from Sales, Delivery, Legal, and Finance
Draft and manage SOWs, ensuring accuracy, compliance, and commercial alignment
Manage version control, approvals, timelines, and contract execution support

Pipeline, CRM & Follow-Ups

Maintain accurate CRM and pipeline data
Track actions, proposals, and SOWs to ensure timely deal progression
Support forecasting and pipeline reviews with structured data

Data, Reporting & Analysis

Produce sales reports, pipeline summaries, and performance dashboards
Analyse sales trends to identify risks and opportunities
Ensure data accuracy across reporting tools and systems

Stakeholder & Process Support

Collaborate with Sales, Finance, Legal, Delivery, and Marketing teams
Identify process improvements to streamline proposals and sales support
Support sales onboarding from a systems and process perspective

Qualifications

Essential

3+ years proven experience in Sales Support, Sales Operations, Commercial Operations, or a related role

Handson experience drafting and managing SOWs, proposals, or commercial documentation

Experience using CRM systems (e.g. Salesforce or similar)

Strong Excel skills and confidence working with reports, data, and forecasting

Excellent written and verbal communication skills, including clientfacing interaction

Desirable

Background in professional services, consulting, financial services, or B2B sales environments
Experience in AI

Experience coordinating proposals or bids in complex or multistakeholder environments

Familiarity with contract approval workflows and commercial governance

Why Factor?

A unique opportunity to develop your career in an international, innovative company providing legal services to the largest and most sophisticated companies worldwide including top banks, technology companies, pharmaceuticals / biotechs, and others;

Opportunity to join an industry-leading executive team and over 300 lawyers, contract experts, technologists, and process consultants;

Inclusive and nurturing work environment, where everyone's contributions are valued;

A great culture with diverse, top caliber, highly motivated teammates and a respect for work-life balance;

Hybrid working model (a minimum of 3-4 days in office per month) with a modern office located in the heart of Belfast.

Additional Information

As a member of an ISO Compliant center, the candidate will be required to follow the policies and procedures on Information Security Management System in place at the Center of Excellence and globally at Factor. As a member of the Factor team, the applicant will have access to various company and client assets and will be required to maintain the level of security as identified for each asset.

Factor is an Equal Opportunity Employer.

For more, visit: factor.law

Factor

Factor is at the forefront of legal innovation, delivering AI-integrated contracting solutions tailored for large corporate legal departments and Fortune 500 companies. With a strong commitment to diversity and inclusion, we redefine how legal services are delivered through our leadership in Integrated Law™.

Founded: Founded 2020
Employees: 201-500 employees
Industry: law practice

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