Salesforce Administrator
TLDR
Act as the Salesforce SME, enabling critical business processes across Sales and Service Clouds with platform best-practice alignment.
Who we are
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.
We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
About the role
The Salesforce Administrator has mastery of Sales and Service Clouds and will act as the subject matter expert enabling critical business processes with platform capabilities. The Administrator will work closely with the end user community to ensure the platform effectively supports all stakeholders, keeps pace with the changes in operations, policies and procedures and aligns with Salesforce Platform best practices.
Location: This position may work remotely anywhere in the United States of America or may work hybrid from our Dublin, Ohio location.
What you’ll do (Essential Responsibilities)
Participate in requirements gathering, scoping, and completion of new enhancement requests. Provide impact analysis for change requests and communicate downstream process considerations.
Perform ongoing system administration and configuration (flows, roles & profiles, reports and dashboards, user maintenance and other routine tasks.
Ensure proper integration and data security with other Quantum information systems.
Help drive end-user adoption of Salesforce through documentation, support and training of new and current employees. Create and maintain documentation on processes, policies, application configuration and help related materials for users.
Participate in delivery of high complexity project engagements including developing requirements, solutioning, creating test scripts, performing testing, leading UAT exercises and promoting change sets to production and other sandbox environments as needed.
Troubleshoot and resolve ad hoc platform issues.
Assist with clean-up procedures, including data migrations and mass data uploads.
Collaborate with all stakeholders to ensure Salesforce is the source of truth for defined data points and processes within the platform to support team functions and strategic initiatives.
Drive and uphold Salesforce best practice standards to ensure scalable design and high-quality delivery through a platform resource/limitation forward design approach and upholding sandbox usage and testing policies.
Prioritize learning and training into your weekly/monthly schedule focusing on established team training topics and platform scalability and best practices.
Other duties as assigned
What you’ll bring (Qualifications)
Education: Bachelor’s or Associate’s degree with preferred major in Business or Information Technology
Certification: Salesforce Administrator certification required
Experience: 3-5+ years of strong technical and functional experience with Salesforce
CPQ Experience preferred
Advanced knowledge and experience with Flows
Working knowledge of LWC/Apex/Visualforce
Working knowledge of Agentforce, Data Cloud, and general AI concepts
Understanding of Sales, Marketing, and Client Success business operations
Preferred experience with Conga, Ironclad, 6sense, Outreach, and/or other 3rd party integrated applications
Preferred experience with Jira and Confluence for project management and documentation
Exceptional critical thinking and analytical skills
Excellent written and verbal communication skills
Excellent relationship management and intrapersonal communication skills
Foster a positive, transparent and inclusive team environment
Manage and protect company and member data by working within company ethics, policies, and guidelines
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Benefits
Remote-Friendly
Fully remote role
Quantum Health is a healthcare navigation organization that simplifies the complexities of healthcare for individuals and organizations alike. By leveraging advanced technology and a dedicated team, we aim to enhance care journeys, improve outcomes, and manage costs effectively. Our mission is to ensure that everyone can access the right care at the right time without the stress of navigating the system alone.