Score Advisor

About DeleteMe:

DeleteMe is the leader in proactive privacy protection. We help Individuals, Families, Businesses and Security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.

Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.

DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.

Job Summary:

DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. Our Custom Request team works with DeleteMe members on custom data requests. Custom Removal  Advisors keep our members' data safe by scouring the internet for information and facilitating its removal. In some cases, providing step by step DIY guides if customer interaction is necessary.

**This position requires five days per week in-office in Boston, MA.

Responsibilities

Manage high value individual requests from DeleteMe customers

Perform audits of VIP customer information

Perform site investigations and keep accurate records of site information and removal methods

Maintain detailed activity logs documenting your progress

Provide constant feedback to Custom  Advisor Team Leads/ Managers on both “problem sites” and internal tooling improvements

Assist with ad-hoc requests for data removal as needed

Requirements

5+ years of experience in operations or customer service

3+ years of experience in incident management or rapid response customer service

Experience working with a high growth company or fast paced environments

Demonstrated history of developing and improving operational processes

History of delivering on large, impactful projects

Previous experience of working with global teams

Experience working with Product and Engineering teams

Flexibility to travel internationally as needed

Proficiency with G Suite, Slack, Jira

Must be based in the Boston, MA area and able to work in-office five days per week.

What We Offer

Benefits and eligibility may vary based on role, location, employment status, and other factors. 

Comprehensive health benefits - Medical, Vision, Dental 

401k retirement plan

Paid Parental Leave

20 days of Paid Time Off

11 Company-Paid Holidays

Birthday Off

Work From Home Stipend

Cell Phone Reimbursement

Fitness Membership Reimbursement

Child Care Reimbursement

DeleteMe Gold Membership

Discounted DM Plans for Friends and Family