Senior Account Manager

What we do

No matter if you’re the biggest sports fanatic, have a ‘minor’ shoe addiction, or simply own one trusted pair of sneakers, you know that finding the “perfect” shoe can be surprisingly challenging. At SafeSize, we make that choice simple and precise. We help people in over 70 countries around the world find the perfect fitting shoes, every single time. Using advanced 3D foot scanning technology and the world’s largest database of 3D-scanned shoes, we enable better footwear choices. We also design and manufacture customized footwear products that enhance comfort, boost performance and promote sustainability.

Our mission is to empower people to do what they love – whether it’s running a marathon, dancing all night or simply going for a stroll in the park – with maximum comfort and confidence.  As an employer, we live by the same philosophy. We foster a supportive, hands-on environment where people can learn, grow, and take ownership, while contributing to meaningful, technology-driven innovation.

The fit we hope to find

At SafeSize, Customer Success & Account Management is the core engine of enterprise retention and global revenue growth. As a Senior Account Manager, you do not just manage accounts; you own the strategic roadmap and financial health of our most critical, Tier-1 global footwear retail clients.

This is a high-impact role requiring elite stakeholder management. You will act as a trusted advisor to C-level retail executives, driving large-scale digital transformation, maximizing Net Revenue Retention (NRR), and establishing operational frameworks that internal teams will execute.

What you’ll do

• Strategic Account Governance & Delivery

  • Lead the post-sales lifecycle for high-value, multi-market enterprise accounts, transforming commercial agreements into long-term strategic rollouts.

  • Define the execution and implementation frameworks for cross-functional teams (Product, Tech, Logistics, Operations), moving away from simple coordination to high-level governance.

  • Influence the SafeSize product roadmap by synthesizing enterprise market trends and advocating for scalable solutions that unlock major revenue.

  • Act as the ultimate escalation point for operational and technical blocks, engineering systemic solutions rather than just troubleshooting individual issues.

• Commercial Leadership & Revenue Expansion

  • Own the retention, commercial health, and financial growth metrics of your portfolio.

  • Independently identify, negotiate, and close complex upsell, cross-sell, and expansion opportunities, directly impacting the company’s ARR.

  • Lead high-stakes renewal negotiations and contract restructurings for global accounts, ensuring alignment with SafeSize’s long-term business goals.

• Data-Driven Value Realization & Strategy

  • Establish and lead regular strategic reviews with client C-suite executives, shifting the conversation from "operational tracking" to "business value and ROI delivery."

  • Leverage data intelligence (Power BI, HubSpot) to predict churn risks, optimize client retail performance, and build data-driven retention strategies.

Requirements

What you bring

• Bachelor’s degree or equivalent professional experience.

• 8+ years of experience in Senior Account Management, Enterprise Customer Success, Client Delivery, or Account Operations within a B2B SaaS, retail tech, or complex hardware-plus-software ecosystem.

• Proven success managing complex, multi-stakeholder enterprise accounts, dealing with international tier-1 retailers, and navigating multi-layered corporate structures.

• Strong project ownership mindset, with experience structuring work, setting priorities, and driving execution across cross-functional teams.

• Solid technical and product aptitude, enabling effective collaboration with Product and Engineering and credible client discussions.

• Commercial awareness, including experience supporting renewals, revenue tracking, and account health.

• Fluency in English required; additional European languages are a plus.

• Ability to travel internationally as required

Who you are

• Analytical, data-driven and confident using KPIs and performance metrics to guide decisions

• Experienced working with CRM and reporting tools such as HubSpot and Power BI is a strong advantage

• Knowledgeable of retail operations (in-store processes, rollouts, multi-location environments)

• Clear, confident communicator, able to engage effectively with internal teams and client stakeholders

• Comfortable working in fast-paced, international, and evolving environments

What SafeSize offers you

Being a great employer is important to SafeSize. We strongly believe in social impact (doing things right AND doing the right things) and offering our employees an awesome experience is a crucial element of that. We see fun and engagement as two core ingredients of a successful team. We encourage our people to find their passion within work and create an inspiring environment for our team, so everyone can excel and continue to grow.

For this position, you will be working at our office in Athens, Greece from Day 1.

A sneak peek into our perks:

• Competitive remuneration

• A brand-new office in a beautiful building with garden in Kifissia, Athens (1 min walking distance from Kifissia train station)

• Healthy breakfast, snacks and lunch

• Volunteer time off: extra time off to spend on assisting a good cause of your choice

• Monthly team events and drinks

• Company mobile and laptop

• Commuting expenses covered

• Private health insurance

• Annual Learning & Development budget

And most important of all: a driven team of talented SafeSizers and an inspiring place to work and learn, where we work together according to the five company values:

Be a force of good - Foster passion & fun - Dream big, start small, learn fast

Take ownership - Build trust and lend a helping hand

Which steps to take

If this sounds like you, click the apply button below!  We would love to find out why you would be a great match for this position and why you think SafeSize is a company that fits you. Please do not forget to attach your CV and add a cover letter.