Senior Analyst Escalations, Customer Care
TLDR
Addresses customer escalations with strong problem-solving, analytical thinking, and time-management skills, delivering constructive feedback and high-quality service.
High school degree required, college degree or equivalent preferred. Must have strong verbal and written English skills. Must have 2-3 years previous experience in Call Centre industry preferably with a supervisory capacity. Strong ability to solve problems while focusing on excellent customer service. Competent in providing constructive feedback, strong analytical skills and logical thinker with effective time management skills and ability to multi-task.
Estimated Job Posting End Date:
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
I87 Servicio Electronico de Pago develops innovative financial services that simplify and enhance money movement for individuals and businesses across the globe. We’re dedicated to transforming lives through our user-friendly products that integrate into both digital and physical financial ecosystems, setting us apart by focusing on the overall customer experience and community empowerment.
- Founded
- Founded 1851
- Employees
- 500+ employees
- Industry
- Diversified Financial Services