Senior Customer Success Executive
TLDR
Act as a strategic partner to enterprise buyers as trusted advisor, success engineer, and value manager, using AI to accelerate adoption and demonstrate measurable value.
As a Trusted Advisor:
Build and sustain executive sponsor relationships - lead strategic business discussions, establish shared goals and milestones, and become the partner buyers bring into internal planning conversations.
Develop a deep understanding of each buyer's business model, competitive landscape, and field service spend, and use that context to bring recommendations, not options.
As a Success Engineer:
Translate buyer use cases into real platform configurations: dispatch rules, SLA routing, skills matching, contractor networks, and multi-region scheduling that work in the field, not just in a demo.
Own the technical side of onboarding - SSO, ERP/CRM/payroll integrations, automation setup - and lead working sessions directly with buyers' ops and IT teams without escalating.
Use AI and platform analytics to detect adoption gaps, flag rising exceptions, and surface where buyers are leaving performance on the table, then turn those signals into practical workflow improvements.
As a Value Manager:
Run structured KPI discovery - first-time fix rate, dispatch time, work order cost, SLA compliance - and co-create a quantified value hypothesis tied to the buyer's P&L.
Build mutual success plans with clear owners and milestones; track outcomes vs. baseline and present results as before/after narratives in the buyer's financial language, not a feature list.
Drive renewals and expansion by anchoring every business-focused conversation to evidence of realized value - new regions, deeper platform engagement, and additional services.
Come as you are:
At Field Nation, we believe work is about more than checking the right boxes. If you don’t meet 100% of the requirements for this role, but still feel you’d be a good fit, we want to hear from you! We review all applications and may even have another open position where you are the perfect fit.
A Note on AI:
AI isn’t an add-on at Field Nation - it’s embedded in how we operate. We use AI-powered solutions to work smarter, move faster, and stay ahead - and we expect our team to do the same. If you’re someone who leans in, stays curious, and looks for a better way, you’ll fit right in.
While we utilize AI in our recruiting process to help surface candidates, every resume and application is reviewed by an actual human. You won’t get lost in an algorithm here.
Employment is contingent on passing a pre-employment background check. Your written consent will be obtained prior to a background check being performed.
Field Nation is a tech company that provides a web-based marketplace connecting businesses with service professionals in the gig economy. Our platform empowers technicians to leverage their skills and enables companies to expand their service offerings efficiently.
- Founded
- Founded 2008
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
- Total raised
- $30M raised