Senior Designer

Jeeves is a groundbreaking financial operating system built for global businesses that provides corporate cards, cross-border payments, and spend management software within one unified platform. The company operates across 20+ countries including Brazil, Canada, Colombia, Mexico, the United Kingdom, across Europe, and the United States, and serves over 5,000 clients ranging from venture-backed startups to SMBs around the world. With a mission to empower businesses with more efficient and cost-effective financial solutions worldwide, Jeeves combines cutting-edge financial technology with exceptional team expertise to transform the business financial landscape. Jeeves has been recognized as one of The Information's 50 Most Promising Startups in 2023, as well as a Y Combinator Top Company 2021-2023 and won “Fintech of the Year" at the European Fintech Awards. Since graduating from Y Combinator in 2020, Jeeves has successfully raised over $380 million and is backed by top world-class investors including Andreessen Horowitz, Y Combinator, CRV, Tencent, Stanford University, Clocktower Ventures, and founders of more than 15 unicorns including David Velez (Nubank), Carlos Garcia (Kavak) and Sebastián Mejía (Rappi). Jeeves has grown fast, and our core product — cards, cross-border payments, and spend management — now serves thousands of businesses across three continents. That growth has outpaced the consistency and craft of our core user experience. We’re hiring a Senior Product Designer to change that: to raise the bar on quality, coherence, and usability across the flows our customers touch every day. You’ll own design for our core product surfaces end to end — from discovery and research through shipped, measured outcomes — working directly with product leadership, PMs, and engineers. You’ll be the voice of the customer in a payments platform with real complexity: multiple currencies, multiple countries, and finance teams who depend on us to get it right. Our Design team’s mission is to provide a voice of empathy and develop the most engaging user experiences within the Jeeves product, and this role is at the center of that mission. This is a hands-on senior IC role, not a management position. You’ll operate with high autonomy inside a globally distributed team — we’re looking for someone who moves work forward independently, not someone who needs a design manager to set direction. Jeeves is an AI-forward company, and we expect our designers to work that way too: using AI tools daily to explore more directions, prototype earlier, and synthesize research faster — and helping define what AI-assisted design looks like at Jeeves.   Location: This role is a full-time remote position. #LI-REMOTE What You’ll Do:

Product Design

• Design across the full Jeeves platform, from mobile to desktop, with a focus on our core card, payments, and spend management flows

• Own projects end to end: framing the problem, exploring solutions, shipping with engineering, and measuring outcomes

• Elevate the craft and consistency of the core product experience — identify UX debt and drive a plan to pay it down

• Promote the product vision through design exploration, documentation, and presentations to leadership

• Use AI tools throughout your workflow — generative exploration, AI prototyping, and LLM-assisted copy and documentation — to test more directions faster without sacrificing craft

• Apply payments and fintech domain expertise to design for real-world financial complexity, including AI-powered product experiences within Jeeves (intelligent expense review, automation, insights)

Design Systems

• Use and extend Jeeves’s existing design system and standards

• Identify gaps and inconsistencies across product surfaces — using AI tooling to audit at scale — and drive systematic fixes

• Establish design principles and patterns that other designers and engineers can build on, including patterns for AI-driven features (confidence, explainability, human review)

Research & Validation

• Plan and run your own research — including personally recruiting participants when needed

• Use AI to accelerate research synthesis and analysis — while keeping human judgment on what customers actually need

• Validate design decisions with customers before and after shipping

• Advocate the customer perspective across Jeeves, grounded in evidence

Cross-Functional Collaboration

• Partner daily with product managers, engineers, UX researchers, and product marketers

• Create and collaborate on the product vision with core product leadership, reporting directly into it

• Influence design practices and team operations within a distributed, global team — including how the design team adopts AI in its workflows

• Participate in cross-functional interviews and help raise the design bar in hiring

Minimum Requirements:

• 5+ years of professional product design experience, with senior-level scope on multiple high-impact projects you were directly responsible for

• Experience designing for fintech, payments, or financial services products

• A portfolio demonstrating end-to-end ownership: problem framing, exploration, shipped outcomes — not just final screens

• Demonstrated ability to drive projects forward independently in ambiguous environments, without heavy direction

• Working fluency with AI tools in your design process — demonstrated by how you actually use them today for exploration, prototyping, research synthesis, or documentation (be ready to show this, not just name tools)

• Experience working within and improving design systems at scale

• Hands-on research experience, including recruiting your own participants and synthesizing findings into design decisions

• Track record of close collaboration with PM and Engineering through to shipped product

• Professional working proficiency in English

Preferred Qualifications:

• Deep knowledge of the payments ecosystem — networks, issuers, partners, and how platforms like Jeeves differentiate within it

• Experience designing for B2B or finance-team users (controllers, CFOs, ops teams)

• Experience designing AI-powered product experiences — copilots, agents, or intelligent automation — especially patterns for trust, explainability, and human oversight in financial products

• Experience working in a globally distributed product organization across time zones

• Experience mentoring other designers or shaping design team practices

• Native or professional English and Spanish, Portuguese ability preferred