Senior Documentation Engineer/Technical Writer

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we’ve built and have been recognized as:

• Forbes Fintech 50 2021
• Glassdoor Best Places to Work 2021 
• Inc. Best-Led Companies 2021
• TIME 100 Most Influential Company 2021

We’re growing and looking for...

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.

Check out life at Robinhood on The Muse!

Job Description: Senior Documentation Engineer/Technical Writer

About the team and your role:

Robinhood’s Tech Programs organization works to enable Robinhood’s growth and Engineering program success. We are hiring a Documentation Engineer/Technical Writer to build the framework and structure for Technical Writing and Documentation at Robinhood! You will build a standard of excellence for how we write, store, and search for information. We believe that strong writing and access to intuitively organized documentation will amplify our work, and increase the velocity with which we can make decisions and grow. This role will make a major impact across all of our Engineering functions including but not limited to our product verticals, data, software platform and developer infrastructure!

What you’ll do day-to-day:

• Build the strategy, structure and framework that supports and organizes technical user documentation at Robinhood
• Create a charter and strategy for technical writing and engineering documentation programs
• Implement organizational change and ensure adoption of documentation structure implemented
• Drive initiatives to examine existing documentation, create information architecture, and then organize available documentation working with engineers and multi-functional partners
• Collaborate with the Tech Learning team to share documentation that can be used for onboarding and training programs in order to help our engineers learn and grow
• Partner closely with a set of multi-functional teams across engineering and business functions
• Create best practices and scalable solutions to help improve writing quality across the engineering org
• Identify and drive opportunities to improve efficiency
• Assess documentation success through metrics and qualitative analysis

About you:

• 6+ years of experience managing documentation strategy
• Experience building the framework/structure for documentation within an organization
• Experience creating and implementing automated documentation tools
• Experience with large information architecture projects
• Experience independently defining and driving technical documentation projects.
• Experience producing and organizing content with a logical flow.
• You’ve successfully defined a vision and mission and planned in quarters and halves to achieve your goals
• Direct experience with docs-as-code approaches to technical content
• Familiarity with API’s, Web Standards, and other internet technologies

Bonus points:

• Familiarity with Python, Django/Go, Postgres, Kafka, AWS, Kubernetes a plus
• Knowledge with markup and formatting, including HTML and CSS
• Experience in the finance, FinTech, or banking sector

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).