Senior Hub Communications Associate

About Bosta:  Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.  We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. The Role! We’re looking for great Communication Specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box. What will you do?

Maintaining a positive, empathetic, and professional attitude toward all parties at all times

Assist with challenging client requests or issue escalations as needed

Acknowledging and resolving complaints

Communicating and coordinating with colleagues as necessary

Keeping records of the interactions, transactions, comments, and complaints

Connecting the hub with CS and our couriers.

Who are you?

3 months to 1 year of experience as a Customer service or similar role [Voice and non voice]

Familiarity with logistics industry is a plus

Experience using support tools

 Excellent communication and problem-solving skills

Patience when handling tough cases from couriers .. etc.

,Multi-tasking abilities