Senior Implementation Consultant

Who are we? At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk. We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface. We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale. We have a rapidly growing customer base at UpGuard, but one thing has remained the same: our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We’re on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate the adoption of our products to new heights.  Why are we hiring for this role? We are launching a brand-new Professional Services (PS) function at UpGuard, and this is a Day 1, foundational hire. We aren’t just looking for someone to run an existing playbook; we need an experienced practitioner to help us write it. You will lead complex enterprise deployments while simultaneously working with leadership to build the standard operating procedures that will scale our global team.  What will you do? What will you bring?

Professional Experience: 5+ years in a B2B SaaS implementation, solutions architecture, or professional services role, with a proven track record of managing concurrent, complex enterprise deployments. Experience consulting with large-scale organizations (5,000+ employees) is required, and expertise in GRC is highly desirable.

The "Builder" Mindset: Calm under ambiguity. You inherently want to leave things better than you found them and thrive in an environment where the playbook is always evolving.

Experience with PSA tools (Rocketlane, Certinia, Productive etc)

Consultative Authority: Exceptional ability to hold your own with executive stakeholders, push back when necessary, and guide customers toward best practices rather than just taking orders.

Success Metrics & KPIs

As a Day 1 foundational hire, you won't just hit targets, you will help us establish the baselines. Your success will be measured by your ability to drive adoption and standardization through the following KPIs:

Time-to-First-Value (TTFV): Accelerating the timeline from kickoff to the customer's first live, automated workflow.

Fixed-Fee Realization (Margin): Firmly managing client expectations and preventing scope creep to ensure complex deployments are delivered efficiently within our standardized service packages.

Customer Satisfaction (CSAT): Leading successful User Acceptance Testing (UAT) to ensure a seamless, highly-rated transition to the Customer Success team

What gives you an edge?

Domain Knowledge: Experience in cybersecurity, GRC, or Third-Party Risk Management is highly looked upon favorably, but is not a strict requirement. We are primarily looking for top-tier SaaS implementation experts who can quickly learn our domain and apply their process re-engineering skills to our customers' workflows

What's in it for you?