Senior Network Engineer
TLDR
Provide end-to-end network support for multiple client environments, focusing on enterprise networking and Cisco infrastructure.
About Gruve
Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.
Position Summary
- Provide L1, L2, and L3 network support for enterprise network environments.
- Monitor, troubleshoot, and resolve network incidents within agreed SLAs.
- Diagnose and resolve issues related to LAN, WAN, WLAN, VPN, DNS, DHCP, and routing/switching.
- Configure, maintain, and support Cisco routers, switches, and wireless infrastructure.
- Perform network health checks, maintenance, upgrades, and configuration changes.
- Support firewall connectivity and basic network security troubleshooting.
- Create and maintain technical documentation, incident reports, and knowledge base articles.
- Work directly with clients to resolve technical issues and provide timely status updates.
- Collaborate with internal teams and third-party vendors during incident resolution and planned maintenance.
- Participate in on-call support and scheduled maintenance activities as required.
- Bachelor's in computer science / IT / Engineering or equivalent
- CCNA Certification (Mandatory)
- CCNP Certification (Preferred)
- 3–7 years of experience in enterprise network support.
- Strong knowledge of:
- TCP/IP, Routing & Switching
- VLANs, STP, OSPF, BGP, EIGRP
- VPN technologies
- DNS, DHCP, NAT
- Cisco routers, switches, and wireless solutions
- Experience with network monitoring and troubleshooting tools.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work independently in a client-facing environment.
- Experience with Cisco ASA, Firepower, or other firewall technologies.
- Knowledge of network security best practices.
- Exposure to cloud networking (AWS/Azure) is an added advantage.
- ITIL Foundation certification is a plus.
Why Gruve
At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.
Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.
Benefits
Remote-Friendly
Fully remote role
Gruve is a software services startup that empowers enterprises to become AI-driven organizations. We provide specialized expertise in cybersecurity, customer experience, and cloud infrastructure, utilizing advanced technologies such as Large Language Models to enable smarter, data-informed decision-making for our clients.